topic Re: Sky glass stuck on screen won’t let me do anything in Sky Glass

Sky glass stuck on screen won’t let me do anything

Liamdrs94 — Tue, 02 Jan 2024 03:35:46 GMT

My sky glass tv is stuck on the screen saying that there's is limited service due to technical issues. It won't let me do anything. Have tried rebooting via unplugging and plugging back in for multiple lengths of times and still the same screen

Re: Sky glass stuck on screen won’t let me do anything

Mr+Flibbles+86 — Tue, 02 Jan 2024 10:22:05 GMT

Hi there @Liamdrs94 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky glass stuck on screen won’t let me do anything

Exiled-in-HH — Tue, 02 Jan 2024 11:40:15 GMT

@Liamdrs94 Is the Sky Glass new and the issue occurred during initialisation?

Re: Sky glass stuck on screen won’t let me do anything

Mr+Flibbles+86 — Thu, 04 Jan 2024 10:33:13 GMT

We are still looking to help you @Liamdrs94. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky glass stuck on screen won’t let me do anything

Shan11x — Wed, 21 Feb 2024 15:38:53 GMT

My Sky Glass Tv is also stuck on the same screen and has been since December I've tried absolutely everything I can to reset the tv nothing works and I've had it unplugged for a month and still doesn't work. If I could get some assistance that would be great thanks. @Mr+Flibbles+86

Re: Sky glass stuck on screen won’t let me do anything

Fothergill1 — Wed, 21 Feb 2024 17:10:50 GMT

@Shan11x it's unlikely that you issue will be picked by by Sky from posting on this customer forum so I have escalated you post to the Commuity Messaging Team.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.

Re: Sky glass stuck on screen won’t let me do anything

Addie15 — Thu, 22 Feb 2024 09:16:56 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Shan11x.

Re: Sky glass stuck on screen won’t let me do anything

Tom-W19 — Mon, 26 Feb 2024 08:40:29 GMT

Hi @Shan11x

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky glass stuck on screen won’t let me do anything

Rje1989 — Fri, 23 Aug 2024 19:46:54 GMT

My tv has just started doing the same did anyone get a response on how to fix it?