https://helpforum.sky.com/t5/Sky-Glass/Ultra-HD-keeps-freezing/m-p/4572820#M136245 <P>Sky glass ultra HD sports is freezing</P> Sun, 25 Feb 2024 17:40:05 GMT Chris2405 2024-02-25T17:40:05Z https://helpforum.sky.com/t5/Sky-Glass/Ultra-HD-keeps-freezing/m-p/4572820#M136245 <P>Sky glass ultra HD sports is freezing</P> Sun, 25 Feb 2024 17:40:05 GMT https://helpforum.sky.com/t5/Sky-Glass/Ultra-HD-keeps-freezing/m-p/4572820#M136245 Chris2405 2024-02-25T17:40:05Z https://helpforum.sky.com/t5/Sky-Glass/Ultra-HD-keeps-freezing/m-p/4572883#M136247 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3955370">@Chris2405</a>&nbsp;That sounds as though it could be related to your wi-fi speed or stability being received at the Glass TV (as opposed to the incoming speed to the router).</P><P>&nbsp;</P><P>To check the speed being received at your Glass TV simply open the Netflix app and navigate to the Get Help menu then run a Network test.</P><P>&nbsp;</P><P>The minimum speeds recommended by Sky are:</P><P>HD = 25mbps</P><P>UHD = 30mbps</P><P>HD + 1 puck = 30mbps</P><P>UHD + 1 puck = 35mbps</P><P>&nbsp;</P><P>If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon). Note the Ethernet port on the Glass TV (&amp; pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters</P><P>&nbsp;</P> Sun, 25 Feb 2024 18:57:30 GMT https://helpforum.sky.com/t5/Sky-Glass/Ultra-HD-keeps-freezing/m-p/4572883#M136247 Fothergill1 2024-02-25T18:57:30Z