topic Re: Faulty sky glass in Sky Glass

Faulty sky glass

olwyn+cross — Sun, 25 Feb 2024 08:17:42 GMT

Reported my faulty television yesterday, grey line across the width of the television, after doing the usual forced reset I was told that I had 4 options as the set was out of warranty, put up with it, buy a new one, claim off home insurance or cancel.

I asked to be put through to cancellations who informed me I had to pay what was owed on the television before I could cancel, so I paid £286 for a television that's on way to landfill, well done sky

Re: Faulty sky glass

Exiled-in-HH — Sun, 25 Feb 2024 09:22:36 GMT

Wasn't the £286 to complete the payments on the loan you agreed to to obtain the TV?

Re: Faulty sky glass

olwyn+cross — Sun, 25 Feb 2024 09:53:32 GMT

Yes it was my only option to pay in full so I could cancel sky, not saying I shouldn't have to pay it just thought I might have been offered a refurbished set as I believe this is a very common problem, thanks you for replying

Re: Faulty sky glass

MarkGoldsmith — Sun, 25 Feb 2024 09:56:14 GMT

@olwyn+cross wrote:
Yes it was my only option to pay in full so I could cancel sky, not saying I shouldn't have to pay it just thought I might have been offered a refurbished set as I believe this is a very common problem, thanks you for replying

The refurbished set only applies whilst under warranty.

Re: Faulty sky glass

TimmyBGood — Sun, 25 Feb 2024 11:48:29 GMT

@olwyn+cross wrote:

I believe this is a very common problem

Realistically only Sky knows the hardware failure rate: forum posts are almost always about problems and so cannot give a true reflection. Transient lines on the screen have been referred to several times, but not a permanent one.