topic Re: My sky glass is constantly saying, programme loading,. in Sky Glass

My sky glass is constantly saying, programme loading,.

Spall12 — Sat, 24 Feb 2024 18:31:18 GMT

My tv channels are not loading from the TV guide. As the screen is black and it says constantly loading but never does. I can play from the app,

Re: My sky glass is constantly saying, programme loading,.

Padam_Padam — Sat, 24 Feb 2024 18:59:48 GMT

@Spall12 wrote:
My tv channels are not loading from the TV guide. As the screen is black and it says constantly loading but never does. I can play from the app,

What's your broadband speed? Are you connected via WiFi or Ethernet?

Check the speed being received by Glass by opening the Netflix app, navigate to the get help menu and run a network test.

Re: My sky glass is constantly saying, programme loading,.

Jporch316 — Sat, 24 Feb 2024 19:18:55 GMT

Try pulling the plug for 5 minutes @Spall12

Re: My sky glass is constantly saying, programme loading,.

Janice2 — Thu, 08 Aug 2024 22:17:05 GMT

I've seen posts indicating a known issue. Need to await an update. Do the updates come on screen for me to select or done automatically. I have only had Sky Glass 3 months and this started a couple of weeks and getting a bit too frequent. What can I do to stop this?

Re: My sky glass is constantly saying, programme loading,.

Anders73 — Tue, 13 Aug 2024 05:42:05 GMT

Hi @Janice2

You'll need to report this to Sky themselves, rather than on this forum. Level 2 support are investigating this same issue for me. We're needing to reboot as many as 15-20 times throughout the day as it repeatedly freezes when switching between playlist, live TV and on demand apps.

There appears to be a wider issue affecting mupltiple customers.