topic Re: Incorrect size stand delivered with sky glass tv in Sky Glass

Incorrect size stand delivered with sky glass tv

Anonymous — Sat, 24 Feb 2024 14:20:05 GMT

Hi,

our sky glass tv was delivered yesterday but the stand sent is the wrong size.

i assembled the stand but it won't attach to the tv as it is too small in height.

Re: Incorrect size stand delivered with sky glass tv

Fothergill1 — Sat, 24 Feb 2024 14:33:56 GMT

@Anonymous How annoying for you. This is a public forum consisting of customers like yourself and you are therefore not talking to Sky.

You will need to speak to Sky so I have escalated your post to the Community Messaging Team who will send you an invitation to an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.

EDIT - I have just noticed you are an anonymous poster so I don't know if the Community Messaging Team will be able to sent you the invite so if you don't receive an invitation you will need to phone Sky Customer Services.

Re: Incorrect size stand delivered with sky glass tv

Exiled-in-HH — Sat, 24 Feb 2024 14:55:35 GMT

Why wasn't the TV assembled on the stand for you?

if it had been you could rejected the delivery🤔

Re: Incorrect size stand delivered with sky glass tv

peter-marlow+1966 — Sat, 24 Feb 2024 15:00:18 GMT

I thought that the stand were all the same size for the tvs as they just slot in the back of the tv and the tv sits flat on the base plate sorry if I go it wrong

Re: Incorrect size stand delivered with sky glass tv

Fothergill1 — Sat, 24 Feb 2024 15:06:34 GMT

@peter-marlow+1966 The VESA fitting on the back of the TV/Stand is the same size but not the height bar.

Re: Incorrect size stand delivered with sky glass tv

peter-marlow+1966 — Sat, 24 Feb 2024 15:41:17 GMT

I see

Re: Incorrect size stand delivered with sky glass tv

Mr+Flibbles+86 — Sat, 24 Feb 2024 15:42:15 GMT

Unfortunately this isn't something we have access to deal with through messaging, a call would be needed to get this resolved.