topic Re: Technical Issue in Sky Glass

Technical Issue

EvaBeaver — Fri, 23 Feb 2024 17:30:07 GMT

I have the ' Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem. ' message on my sky glass screen. I've done all the suggestions, switched off at the plug etc. but nothing is working. My broadband is down at the moment so is this the issue ? I can't even get to any settings page , it's just stuck on this message.

Re: Technical Issue

Padam_Padam — Fri, 23 Feb 2024 18:03:06 GMT

@EvaBeaver wrote:
I have the ' Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem. ' message on my sky glass screen. I've done all the suggestions, switched off at the plug etc. but nothing is working. My broadband is down at the moment so is this the issue ? I can't even get to any settings page , it's just stuck on this message.

Leave it switched off at the plug for half an hour and then try to reboot it. But without broadband you won't get any service at all, unless you attach an aerial to the back of the TV and can access the backup Freeview tuner.

Re: Technical Issue

EvaBeaver — Fri, 23 Feb 2024 18:12:47 GMT

I've switched it off & still stays the same. @Padam_Padam , thank you I didn't know there's a back up Freeview, guess I need to find an aerial now 😭

Re: Technical Issue

MarkGoldsmith — Fri, 23 Feb 2024 18:29:43 GMT

@EvaBeaver wrote:
I have the ' Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem. ' message on my sky glass screen. I've done all the suggestions, switched off at the plug etc. but nothing is working. My broadband is down at the moment so is this the issue ? I can't even get to any settings page , it's just stuck on this message.

Yeah as it's a streaming platform it will be useless if the broadband is down, that's the main issue with everything moving to streaming. That's one of the reasons the ariel socket was added for these circumstances and so customers can still use it as a TV should they not have a Sky subscription.

Re: Technical Issue

EvaBeaver — Fri, 23 Feb 2024 18:59:39 GMT

Thank you . I wish it wasn't stuck on this screen , I can't even get to Network Settings to try and use hotspot or mini hub connection.

Re: Technical Issue

MarkGoldsmith — Fri, 23 Feb 2024 19:05:07 GMT

@EvaBeaver wrote:
Thank you . I wish it wasn't stuck on this screen , I can't even get to Network Settings to try and use hotspot or mini hub connection.

Yeah the only way to get around that may be a factory reset, which is probably overkill just for a broadband outage.

if you press the home button a few times, does that not even load a portion of the Home Screen so you can get to the settings?

Re: Technical Issue

EvaBeaver — Fri, 23 Feb 2024 19:49:43 GMT

No, it doesn't do anything. The only access I can gain to a different action is the 3 dots button on the remote and even then it's just the menu that shows search , audio output etc.

Re: Technical Issue

Tinyovo — Wed, 28 Feb 2024 16:43:05 GMT

I'm having this same issue, trying to access my HdMI ports to use my Xbox but won't come off the message screen

Re: Technical Issue

XDC1 — Fri, 15 Mar 2024 12:36:11 GMT

Getting this too .... done the switch off at the wall thing etc as advised by why does it acknowledge that it is a tech issue sky are trying to fix....surely the problem is theirs not mine - so what's happening?

Re: Technical Issue

EvaBeaver — Sun, 24 Mar 2024 10:11:03 GMT

Mine was sorted as soon as the wife was back up and working .