topic Re: Verify my account in Sky Glass

Verify my account

Darren50 — Fri, 23 Feb 2024 17:33:22 GMT

Reset tv and can't access my account to link account to tv

Re: Verify my account

Darren50 — Fri, 23 Feb 2024 17:36:43 GMT

Can't verify my account, website says oops there's a problem

Re: Verify my account

Fothergill1 — Fri, 23 Feb 2024 17:39:50 GMT

@Darren50 Are you logged into your My Sky account. If not you will get the Oops message when you try to activate.

Also you must me using the email address registered with Sky.

Re: Verify my account

Darren50 — Fri, 23 Feb 2024 17:40:48 GMT

No I'm not logged in

Re: Verify my account

Darren50 — Fri, 23 Feb 2024 17:43:12 GMT

No I'm not logged in, won't let me

Re: Verify my account

Fothergill1 — Fri, 23 Feb 2024 18:05:23 GMT

@Darren50 Oh, I see apologies. I have just gone to www.sky.com and was able to log into my account so the issue must be at your end and I don't know what else to suggest other than contacting Sky.

I could escalate you issue if you would like me to?

Re: Verify my account

peter-marlow+1966 — Fri, 23 Feb 2024 18:08:26 GMT

Have you done a factory reset on the tv ? If you have then you are going to have to ring sky for help, a factory reset is only done while on the sky with an advisor from sky as the factory reset unlinks the tv from your account