topic No replacement sky glass remote in Sky Glass

No replacement sky glass remote

LoganTV — Thu, 22 Feb 2024 10:04:19 GMT

Hi, I've had Sky Glass for a little over 2 months now and my remote for my first puck has just stopped working? What I mean by 'stopped working' is the following: most buttons do absolutely nothing on the home page but here's the weird bit. LEFT, 3 and POWER work...but they ALL turn the puck off. That's it! I've tried resetting the remote via various methods, holding down 1+3, 4+6, 7+9 etc. I've replaced the batteries, reset the puck itself and nothing has changed. I grabbed my remote from the Sky Glass itself and this worked perfectly fine once I got this connected. Is there any way to get a replacement remote? I did look on Sky but they say I have to buy a new one on Amazon!! I find it disgusting that I've not even had the thing for 3 months 😞

Re: No replacement sky glass remote

GD1 — Thu, 22 Feb 2024 10:06:57 GMT

@LoganTV You are able to request a replacement Glass/Stream remote online and is simple to request using the following link https://www.sky.com/help/forms/streaming-tv-remote

If you are signed into your My Sky app first it will auto fill the form for you.

Re: No replacement sky glass remote

Fothergill1 — Thu, 22 Feb 2024 10:08:23 GMT

Hi @LoganTV welcome to the forum. You appear to have already tried the obvious things. You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote

If you have one available you can use a Sky Q remote while you wait for a replacement.

Re: No replacement sky glass remote

LoganTV — Thu, 22 Feb 2024 10:08:31 GMT

Thanks for the reply, I'll let you all know how this goes.

Re: No replacement sky glass remote

spower12a — Thu, 22 Feb 2024 14:45:14 GMT

I've replaced the batteries, reset the puck itself and nothing has changed. I grabbed my remote from the Sky Glass itself and this worked perfectly fine once I got this connected. Is there any way to get a replacement remote? I did look on Sky but they say I have to buy a new one on Amazon!! I find it disgusting that I've not even had the thing for 3 months

Re: No replacement sky glass remote

Padam_Padam — Thu, 22 Feb 2024 14:47:07 GMT

@spower12a wrote:
I've replaced the batteries, reset the puck itself and nothing has changed. I grabbed my remote from the Sky Glass itself and this worked perfectly fine once I got this connected. Is there any way to get a replacement remote? I did look on Sky but they say I have to buy a new one on Amazon!! I find it disgusting that I've not even had the thing for 3 months

Use the link in the post marked 'Answer' to order a replacement remote.

Re: No replacement sky glass remote

Fothergill1 — Thu, 22 Feb 2024 14:55:28 GMT

@spower12a The Glass & Stream remotes are always causing issues. You can request a replacement at the following link : https://www.sky.com/help/forms/streaming-tv-remote

As you have found out the Sky Q remotes are much better and I use one as a secondary remote

Re: No replacement sky glass remote

spower12a — Tue, 27 Feb 2024 04:47:05 GMT

I grabbed my remote from the Sky Glass itself and this worked perfectly fine once I got this connected. Is there any way to get a replacement remote? I did look on Sky but they say I have to buy a new one on Amazon

9apps apk

Re: No replacement sky glass remote

Fothergill1 — Tue, 27 Feb 2024 17:21:42 GMT

@spower12a Just use the link in my previous post just above yours. The remotes reportedly arrive withing 3 to 5 days 😀