topic Re: Technical issue in Sky Glass

Technical issue

JohnnyT99 — Wed, 21 Feb 2024 12:36:08 GMT

My sky glass just shows the message "Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem." And I'm 99% certain it's because it's stuck on the free EE WiFi. I can't access anything to change me WiFi settings etc. I've powered it off and on at the mains but nothing changes.

Re: Technical issue

mikealanr — Wed, 21 Feb 2024 16:16:20 GMT

Hi @JohnnyT99

It should still allow you to get to the menu. What happens when you press the home button on your remote? You may need to dismiss the technical message by pressing the back button and then the home button. If you can get into the network settings, you will need to reset them so you can join the correct WiFi network:

https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

If it's locking up, is there any possibility of you connecting it via ethernet, as a temporary measure to see if the resumes normal operation and then allow you to reset the network.

MikeAlanR

Re: Technical issue

JohnnyT99 — Wed, 21 Feb 2024 18:01:50 GMT

Nothing happens when I press either of those buttons it just kind of refreshes but nothing changes. I was thinking of trying an Ethernet also so I will give that a go!

Re: Technical issue

MarkGoldsmith — Wed, 21 Feb 2024 19:04:34 GMT

@JohnnyT99 wrote:
Nothing happens when I press either of those buttons it just kind of refreshes but nothing changes. I was thinking of trying an Ethernet also so I will give that a go!

When trying by ethernet cable, ensure you disable the Wifi in the settings, otherwise you may notice it switches between ethernet and Wifi.