https://helpforum.sky.com/t5/Sky-Glass/Sky-pick-remote-control-not-working/m-p/4568270#M135959 <P>Ordered a new remote as old one now working. New remote won't even connect to puck. Do I need a new puck or is there another way to connect remote (rather and holding down 1 and 3).</P><P>&nbsp;</P> Tue, 20 Feb 2024 19:19:52 GMT simonee83 2024-02-20T19:19:52Z https://helpforum.sky.com/t5/Sky-Glass/Sky-pick-remote-control-not-working/m-p/4568270#M135959 <P>Ordered a new remote as old one now working. New remote won't even connect to puck. Do I need a new puck or is there another way to connect remote (rather and holding down 1 and 3).</P><P>&nbsp;</P> Tue, 20 Feb 2024 19:19:52 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-pick-remote-control-not-working/m-p/4568270#M135959 simonee83 2024-02-20T19:19:52Z https://helpforum.sky.com/t5/Sky-Glass/Sky-pick-remote-control-not-working/m-p/4568319#M135964 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2497412">@simonee83</a>&nbsp;</P><P>Have you tried the below&nbsp;</P><P>&nbsp;</P><P class=""><SPAN class="">The remote can be reset and paired again following these steps;</SPAN></P><OL><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 7 and 9 together on your Sky remote for three seconds.</SPAN></LI><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 4 and 6 together for three seconds.</SPAN></LI><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.</SPAN></LI></OL> Tue, 20 Feb 2024 20:04:49 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-pick-remote-control-not-working/m-p/4568319#M135964 Jporch316 2024-02-20T20:04:49Z