topic Re: Returning Equipment in Sky Glass

Returning Equipment

RickOwen — Sat, 17 Feb 2024 13:50:48 GMT

I have sent equipment back (Sky Q box and mini box) I have the British mail receipt but still I am getting texts and emails telling me to return the equipment or pay for it. How do I inform Sky of the bar code number as the text and email are a 'no reply' box

Re: Returning Equipment

MarkGoldsmith — Sat, 17 Feb 2024 14:00:36 GMT

@RickOwen

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Re: Returning Equipment

Lisa-P1987 — Sat, 17 Feb 2024 14:15:40 GMT

Thanks for escalating this. We’ve sent @RickOwen an invite to chat.

Re: Returning Equipment

Lisa-P1987 — Sat, 17 Feb 2024 17:31:11 GMT

Update - Spoken to @RickOwen and after checking the tracking, we updated the account 🙂