topic Re: Anyone having sky glass that keeps freezing / internet going off tonight? in Sky Glass

Anyone having sky glass that keeps freezing / internet going off tonight?

SarahB67 — Fri, 16 Feb 2024 21:30:24 GMT

Sky glass keeps freezing, internet turning off? So annoying! Is anyone else having issues tonight? Tried to reset internet twice and turn tv off but still same problem

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

mikealanr — Fri, 16 Feb 2024 21:37:58 GMT

Hi @SarahB67

No issues here. Who is your ISP? What's your connection speed? How's your glass connected?

MikeAlanR

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

SarahB67 — Fri, 16 Feb 2024 21:46:01 GMT

ISP is Sky, I've no idea about speed!

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

peter-marlow+1966 — Fri, 16 Feb 2024 23:02:04 GMT

Do a service check in the my sky app,

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

peter-marlow+1966 — Fri, 16 Feb 2024 23:04:02 GMT

Also open Netflix go to get help go to network checker and run that and that will tell you what speed your tv is getting

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

SarahB67 — Fri, 16 Feb 2024 23:18:21 GMT

Thanks, will give it a go.

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

SarahB67 — Fri, 16 Feb 2024 23:19:15 GMT

Thankyou, very helpful. I'm not too technically savvy!

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

SarahB67 — Fri, 16 Feb 2024 23:24:04 GMT

Speed is 60.4 mbs ?

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

peter-marlow+1966 — Fri, 16 Feb 2024 23:32:50 GMT

Is your tv close enough to your hub to connect it with an ethernet cable, this is more stable than WiFi

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

peter-marlow+1966 — Fri, 16 Feb 2024 23:35:44 GMT

Also see if you can upgrade to full fibre, you can do that on the my sky app aswell open it click on broadband and run check for upgrades see what it offers you

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

SarahB67 — Fri, 16 Feb 2024 23:36:33 GMT

No it's not, it's settled down for now and I've done service checker which has come back all good. Hopefully just a blip!
Thanks for all your help 🙂

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

SarahB67 — Fri, 16 Feb 2024 23:38:01 GMT

Great, I will have a look at that now. Thank you

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

SarahB67 — Fri, 16 Feb 2024 23:40:49 GMT

I'm on the fastest speed already it says, super or something.

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

peter-marlow+1966 — Fri, 16 Feb 2024 23:47:36 GMT

Glad to help, if you can connect the tv to the hub with the ethernet cable it will be more reliable it should stop, or reduce the freezing on the tv they are easy to buy and easy to fit aswell

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

peter-marlow+1966 — Fri, 16 Feb 2024 23:49:34 GMT

Keep checking the app from time to time as open reach are upgrading the network all the time to full fibre broadband

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

SarahB67 — Fri, 16 Feb 2024 23:53:37 GMT

Thanks for that, I will keep checking and look into cable. 🙂

Re: Anyone having sky glass that keeps freezing / internet going off tonight?

peter-marlow+1966 — Fri, 16 Feb 2024 23:56:01 GMT

You most welcome , hope you get it sorted