topic Re: Sky glass in Sky Glass

Sky glass

Stevensky1 — Fri, 16 Feb 2024 08:41:52 GMT

Hi unboxed my sky glass tv last night for the first time after owning it for 6 months and screens not working properly to be told last nought by sky we can't help as it's out of the 1 month returns period I'm no after returning it it must come with a warranty as it packed up in the first year.

Re: Sky glass

Fothergill1 — Fri, 16 Feb 2024 09:39:48 GMT

@Stevensky1 The warranty on a Sky Glass TV is 24 months. If it is not working correctly contact Sky again and request that it is replaced under warranty.

If you have problems with this you can make an official complaint at: http://www.sky.com/help/complaints

Re: Sky glass

mikealanr — Fri, 16 Feb 2024 12:05:06 GMT

Hi @Stevensky1

Thsts correct you can only reject Glass in the first 31 days. However as @Fothergill1 has pointed out you can ask Sky for a replacement under warranty.

https://www.sky.com/help/articles/warranty-sky-glass

You will need to speak to sky for this, as we are fellow subscribers here on the forum.

MikeAlanR