topic Re: Sky returns in Sky Glass

Sky returns

Martin602 — Thu, 15 Feb 2024 11:08:33 GMT

I am being charged for none return of sky Q products after purchasing sky glass. However I have returned the what was required and have post office receipt

Re: Sky returns

MarkGoldsmith — Thu, 15 Feb 2024 11:26:03 GMT

@Martin602 This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Re: Sky returns

Addie15 — Thu, 15 Feb 2024 11:31:35 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Martin602.

Re: Sky returns

Martin602 — Mon, 19 Feb 2024 09:17:31 GMT

Morning not sure if I've missed it but don't know if my query has been resolved

Re: Sky returns

Davy58 — Wed, 21 Feb 2024 13:07:26 GMT

I was contacted 3 times by Sky saying I would be charged for non return of a router to them. Told them I have post office proof of posting plus delivery signature because I sent it recorded delivery and finally had to screenshot what I had until they accepted it. Always keep receipts whenever you send anything back to Sky...always!

Re: Sky returns

Sandra112 — Thu, 18 Jul 2024 08:45:38 GMT

what address did you send them to ?

Re: Sky returns

Davy58 — Sun, 25 Aug 2024 15:41:51 GMT

They provided boxes with their return address on it. I got proof of posting when I sent them off. Glad I did now...