topic Re: We moved to our new address on 4th February our sky glass tv is not working in Sky Glass

We moved to our new address on 4th February our sky glass tv is not working

Edinah — Wed, 14 Feb 2024 16:05:17 GMT

We keep getting the following message

" Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we are working hard to fix the problem. We haven't been able to watch to since the 4th of February

Re: We moved to our new address on 4th February our sky glass tv is not working

Deedee36 — Wed, 14 Feb 2024 16:18:59 GMT

@Edinah I assume you have tried a reboot of your tv and broadband router?

Re: We moved to our new address on 4th February our sky glass tv is not working

TimmyBGood — Wed, 14 Feb 2024 16:28:36 GMT

@Edinah wrote:

We haven't been able to watch to since the 4th of February

What's the broadband at the new property?

Re: We moved to our new address on 4th February our sky glass tv is not working

peter-marlow+1966 — Wed, 14 Feb 2024 17:51:13 GMT

I take that you told sky about your move to your new address as your account with them will need to be registered there, give sky a ring to check, when you ring them when they ask you do you want to use the link we have sent you say no and you will get put through to an advisor. Hope you get it sorted out soon