topic Re: No standby light on, on sky glass in Sky Glass

No standby light on, on sky glass

clint+harry — Sun, 11 Feb 2024 10:14:30 GMT

This is a intermittent fault, power on but no standby light, having to switch power off at mains a number of times before it comes back on?

Re: No standby light on, on sky glass

Fothergill1 — Sun, 11 Feb 2024 12:13:01 GMT

@clint+harry It sounds as though your puck might have developed a fault so I would phone Sky to trouble shoot and possibly request a replacement.

Alternatively I could escalate your post to the Community Messaging Team for you to troubleshoot with them online if you would prefer to go down this route. They may get you to factory reset the puck but it is not recommended that you do this without them asking you to do so.

Re: No standby light on, on sky glass

clint+harry — Sun, 11 Feb 2024 12:20:53 GMT

The puck side of it is fine, it's the sky glass TV it's self, sometimes when switched off using the remote the red standby light on the TV goes off, then we have problems trying to get the TV back on, turning power off leaving for a few minutes then putting power back on doesn't always bring it back on may have to do this several times before the standby light comes on ?

Re: No standby light on, on sky glass

MarkGoldsmith — Sun, 11 Feb 2024 12:25:45 GMT

@clint+harry do you want us to escalate this to the Sky Messaging Team for you to see if they can help?

Re: No standby light on, on sky glass

Fothergill1 — Sun, 11 Feb 2024 12:26:56 GMT

Apologies @clint+harry this is the glass thread not the Stream which I had just been reading. Your Glass certainly shouldn't be acting in this way so my advice would still be the same. Call Sky for troubleshooting or go down the route of an online chat it you prefer that method. I you want me to escalate your post just let me know 😀

Re: No standby light on, on sky glass

Jporch316 — Sun, 11 Feb 2024 17:47:58 GMT

@clint+harry

Check the power cable is in right