topic Error code 1K-1001 on sky glass playback error in Sky Glass

Error code 1K-1001 on sky glass

Bridonkel — Tue, 30 Jan 2024 20:20:38 GMT

Watching TNT sports (live football) on my sky glass TV I keep getting the error code: 1k-1001. Apparently it's a playback issue. It's happened before, and I've rebooted the TV after a few times previously, but it has now happened 6 times in less than 45 mins, slightly annoying.

Is there a fix for this?

Thanks

Re: Error code 1K-1001 on sky glass

Jporch316 — Wed, 31 Jan 2024 06:48:56 GMT

@Bridonkel

Hi I have escalated your post to the online community support team .... please check back for a bubble icon to begin support

Re: Error code 1K-1001 on sky glass

Addie15 — Wed, 31 Jan 2024 09:03:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Bridonkel.

Re: Error code 1K-1001 on sky glass

Mr+Flibbles+86 — Fri, 02 Feb 2024 09:22:00 GMT

We are still looking to help you @Bridonkel. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Error code 1K-1001 on sky glass

Chrismurr80 — Sat, 03 Feb 2024 12:53:06 GMT

Anyone got a fix for this yet? EVERY time I watch TNT on the discovery plus app on Sky Glass.

Re: Error code 1K-1001 on sky glass

Bridonkel — Sat, 03 Feb 2024 13:12:56 GMT

Apologies, I was busy with work.

The issue still exists, but it's sporadic. When it does occur it's normally not an isolated incident, and will repeat.

Any help will be appreciated.

Thanks

Re: Error code 1K-1001 on sky glass

Chrismurr80 — Sat, 03 Feb 2024 13:35:31 GMT

I'm in the same boat as you. Don't have a solution unfortunately.

Re: Error code 1K-1001 on sky glass

Bridonkel — Sat, 03 Feb 2024 13:55:05 GMT

Sorry mate, I thought I was replying to sky 🤣. I have had communication with them but unfortunately I'm not at home today, but when I'm home tomorrow they will attempt to resolve it. If they manage to do so I will let you know how.

Re: Error code 1K-1001 on sky glass

Lisa-P1987 — Mon, 05 Feb 2024 13:29:36 GMT

Thanks for chatting to us @Bridonkel . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Error code 1K-1001 on sky glass

eb154 — Sat, 10 Feb 2024 13:15:03 GMT

How about solving it before you close the query? Not too much to ask, surely. Shocking service! May as well cancel TNT Sports as it's unwatchable like this. Money down the pan.

Re: Error code 1K-1001 on sky glass

Pathogen78 — Sat, 10 Feb 2024 13:19:19 GMT

I'm having the same issue. Making watching football on Discovery+ almost impossible and certainly very frustrating!

Anybody managed to find a fix for this?

Error code 1K-1001 on sky glass playback error

dayrush — Sat, 10 Feb 2024 13:53:10 GMT

Everytime I watch live football on discovery plus TNT I get the playback error

Error code 1K-1001 on sky glass

This literally every 05 minutes it's ruining my livestream experience.

I have rebooted, restarted to no avail.

Is their a fix for this?

Re: Error code 1K-1001 on sky glass

MarkGoldsmith — Sat, 10 Feb 2024 14:15:47 GMT

@eb154 wrote:
How about solving it before you close the query? Not too much to ask, surely. Shocking service! May as well cancel TNT Sports as it's unwatchable like this. Money down the pan.

The system automatically closes the chat if the customer doesn't respond to a message provided by the Sky Messaging Team after 48 hours of the message being sent. Its completely inpractical to except a chat to remain open indefinitely if no response is provided. The other option of contacting Sky if a customer doesn't like engaging with the Messaging Team is to phone Sky.

Re: Error code 1K-1001 on sky glass

MikeHolUK — Sat, 10 Feb 2024 14:16:48 GMT

Having the same issue. I've rebooted the Sky Glass TV and refreshed all the apps but it's still happening. Had it a couple of weeks ago, also on TNT Sports via Discovery + app.

Re: Error code 1K-1001 on sky glass

Choodzie — Tue, 13 Feb 2024 20:13:50 GMT

I'm having the exact same issue..

Looking on google, there is 100s of people having the same problem. Can't watch football without it constantly going off.

Its not worth the hassle this sky larky..

Re: Error code 1K-1001 on sky glass

Chrismurr80 — Tue, 13 Feb 2024 20:18:51 GMT

Sitting here trying to watch the champions league and I've hit 7 times in 10 minutes. Flipping joke. Come on Sky. Sort it.

Re: Error code 1K-1001 on sky glass

TMOR — Tue, 13 Feb 2024 20:36:54 GMT

9 times for me!

Re: Error code 1K-1001 on sky glass

Ol97 — Tue, 13 Feb 2024 20:42:00 GMT

Joke this what's going on with this error code ?

Re: Error code 1K-1001 on sky glass

Bridonkel — Tue, 13 Feb 2024 20:55:07 GMT

This is still happening unfortunately, is it possible for a solution to be posted as I work away alot and it's not always convenient to have a live conversation to rectify the problem, especially if I'm required to be sat in front of the TV. As you can see from the various other comments, this is clearly a common problem and some help would be appreciated.

Thank you

Re: Error code 1K-1001 on sky glass

TMOR — Tue, 13 Feb 2024 21:00:13 GMT

Funny it doesn't happen during half time🤷‍♂️