https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4558382#M135328 <P>My sky glass tv is going all different colours and freezing at times&nbsp;</P> Fri, 09 Feb 2024 11:47:54 GMT Leona2 2024-02-09T11:47:54Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4558382#M135328 <P>My sky glass tv is going all different colours and freezing at times&nbsp;</P> Fri, 09 Feb 2024 11:47:54 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4558382#M135328 Leona2 2024-02-09T11:47:54Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4558399#M135330 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3969371">@Leona2</a>&nbsp;Try rebooting the system as this will often resolve issues.&nbsp;Switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again. &nbsp;It will take about a minute to reboot.</P><P>&nbsp;</P><P>If the issue persists phone Sky for further troubleshooting.</P><P>&nbsp;</P> Fri, 09 Feb 2024 12:01:05 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4558399#M135330 Fothergill1 2024-02-09T12:01:05Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4720077#M143760 <P>I have to reboot after watching anything I stream. Rebooted 6 times today and get black screen every time I try to watch a different show</P> Tue, 13 Aug 2024 19:52:11 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4720077#M143760 Cerys68 2024-08-13T19:52:11Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4720226#M143763 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3678346">@Cerys68</a>&nbsp;</P><P>You'll need to report this to Sky themselves, rather than on this forum. Level 2 support are investigating this same issue for me. We're needing to reboot as many as 15-20 times throughout the day as it repeatedly freezes when switching between playlist, live TV and on demand apps.</P><P>There appears to be a wider issue affecting mupltiple customers.</P> Wed, 14 Aug 2024 05:12:49 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4720226#M143763 Anders73 2024-08-14T05:12:49Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4842336#M154896 <P>Yes I'm having problems, my sky glass switching off to plan blue screen.&nbsp;</P> Thu, 05 Dec 2024 10:54:29 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4842336#M154896 27Steveo62 2024-12-05T10:54:29Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4842766#M154904 <P>By my experience with Sky Glass, cancel it till they're working fine. I still have one but no contract with Sky and after + 2 years still having some problems with th TV and mainly when they update the software. <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Thu, 05 Dec 2024 16:50:20 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4842766#M154904 A+S 2024-12-05T16:50:20Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4842772#M154905 <P>Rebooting the tv isn't a solution. It's a software problem that Sky still having problems every time that they update the tvs unfortunately <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Thu, 05 Dec 2024 16:53:41 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4842772#M154905 A+S 2024-12-05T16:53:41Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4842775#M154906 <P>If in the warranty ask for a replacement:)</P> Thu, 05 Dec 2024 16:54:12 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4842775#M154906 A+S 2024-12-05T16:54:12Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4846613#M155089 <P>Thank you, switching sky glass off for a couple of minutes then on seems to have solved it<span class="lia-unicode-emoji" title=":beaming_face_with_smiling_eyes:">😁</span></P> Mon, 09 Dec 2024 18:12:00 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-tv-isn-t-working-properly/m-p/4846613#M155089 Clueyuk 2024-12-09T18:12:00Z