topic Netflix and tv guide have stopped working in Sky Glass

Netflix and tv guide have stopped working

Annaoliviakate — Tue, 06 Feb 2024 19:31:49 GMT

I have recently down graded my package because 79 is a lot for Netflix and sky package when I already pay for Netflix myself so I downgraded so I pay for the tv and was assured I would be able to log into to Netflix and still watch normal tv just no sky channels well now I have no access to Netflix and no tv guide so this tv is now not useable

Re: Netflix and tv guide have stopped working

Jporch316 — Tue, 06 Feb 2024 19:35:39 GMT

@Annaoliviakate
if you have cancelled your subscription then you will still be able to log into apps but there will be no tv guide (not even free channels )

you can plug an aerial into the glass tv but this will only work if you disconnect the WiFi / internet connection and provide freeview channels

Re: Netflix and tv guide have stopped working

SKY1992bf — Tue, 06 Feb 2024 19:40:56 GMT

@Annaoliviakate Is the tv still associated to your Sky account even though you have no active subscription by this I mean you haven't inadvertently done a factory reset which you must not do if you want to still access Netflix

Re: Netflix and tv guide have stopped working

mikealanr — Tue, 06 Feb 2024 20:08:37 GMT

Hi @Annaoliviakate

As @Jporch316 has indicated Glass TV without subscription removes the TV guide. You can continue to use the apps to watch TV (i.e. BBC channels via iPlayer) or turn the internet off and use the DTT (freeview) tuner.

Sky document this clearly here: https://www.sky.com/help/articles/sky-glass-without-a-subscription

In terms of netflix you need to ensure you subscribe directly to Netflix with the same credentials that was working with Sky or log out and log in with new/other credentials if you have signed up with netflix.

MikeAlanR