topic Re: I’ve a blank ch4 app in Sky Glass

I’ve a blank ch4 app

Vipcustomer — Mon, 05 Feb 2024 15:35:40 GMT

I've tried switching and unplugging & refreshing apps but still blank ??

Re: I’ve a blank ch4 app

Jporch316 — Mon, 05 Feb 2024 17:21:34 GMT

@Vipcustomer
Try unplugging for at least 10 minutes

if that doesn't work report back and I will escalate to the online team

Re: I’ve a blank ch4 app

Vipcustomer — Tue, 06 Feb 2024 20:36:13 GMT

Still no joy says playing but black screen

Re: I’ve a blank ch4 app

Jporch316 — Tue, 06 Feb 2024 21:05:32 GMT

@Vipcustomer

I have escalated your post look out for a chat bubble icon to begin the support

Re: I’ve a blank ch4 app

Mr+Flibbles+86 — Wed, 07 Feb 2024 08:09:42 GMT

Thanks for escalating this. We’ve sent an invite to @Vipcustomer to chat.

Re: I’ve a blank ch4 app

Lisa-P1987 — Sun, 11 Feb 2024 09:06:44 GMT

Unfortunately the customer did not want to go through security on the chat, we are still waiting to help you @Vipcustomer . If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: I’ve a blank ch4 app

Vipcustomer — Sun, 11 Feb 2024 10:44:52 GMT

I don't know why I have to go through security when only asking a question about a blank screen and not wanting to discuss anything about subscriptions or accounts or personal info

Re: I’ve a blank ch4 app

Vipcustomer — Sun, 11 Feb 2024 10:48:19 GMT

I only wanted to know if I can fix a blank screen I'm not wanting to discuss accounts or subscriptions or any personal info

Re: I’ve a blank ch4 app

Laing1 — Sun, 11 Feb 2024 11:40:45 GMT

@Vipcustomer wrote:

I only wanted to know if I can fix a blank screen I'm not wanting to discuss accounts or subscriptions or any personal info

@Vipcustomer unfortunately Sky have to ask these questions to everyone that they speak to on the chat to make sure they are the account holder.

Re: I’ve a blank ch4 app

Lisa-P1987 — Sun, 11 Feb 2024 11:43:56 GMT

We also don't know if the issue you are having is because of anything on the account, so we need to access it to make sure we give the correct information.

Re: I’ve a blank ch4 app

Vipcustomer — Sun, 11 Feb 2024 12:09:09 GMT

It won't be as only ch4 app having issues with

Re: I’ve a blank ch4 app

MarkGoldsmith — Sun, 11 Feb 2024 12:11:17 GMT

@Vipcustomer If you don't want to go through the verification with the Sky Messaging Team then all I can suggest is you phone Sky Customers Services.

Re: I’ve a blank ch4 app

Vipcustomer — Sun, 11 Feb 2024 12:17:14 GMT

I'm happy to go through security but still don't see how it relates to my issue