topic Re: Having continuous problems with Sky Glass connecting to Sky broadband. in Sky Glass

Having continuous problems with Sky Glass connecting to Sky broadband.

P+and+D+Martin — Sat, 03 Feb 2024 18:14:01 GMT

Having continuous problems with Sky Glass connecting to Sky broadband. all online checks show everything is fine, but Sky Glass doesn't seem to see the WiFi for a few minutes and then re-connects. Especially annoying when watching live sport!!

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

peter-marlow+1966 — Sat, 03 Feb 2024 19:40:09 GMT

What is your broadband speed, check this by opening the Netflix app on the glass tv open you account go to the bottom where it says get help, Click on that go to check network click on that and run a speed test, also can you connect the tv by ethernet cable ?

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

P+and+D+Martin — Sat, 03 Feb 2024 20:11:53 GMT

Currently is is running at 143 mbps, sadly we do not have a long Ethernet cable so the answer is we only run it on WiFi

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

peter-marlow+1966 — Sat, 03 Feb 2024 20:25:56 GMT

The Netflix speed test will tell you what speed the tv is getting, I have 500mps, because of other things that are connected to the WiFi, my Netflix speed check says my tv is get 100mps, it's not the speed to the hub but to each item, and you can get long ethernet cables from places like argos if needs be

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

MarkGoldsmith — Sat, 03 Feb 2024 20:26:56 GMT

@P+and+D+Martin is that the speed that the Sky Glass is reporting?

@P+and+D+Martin wrote:
Currently is is running at 143 mbps, sadly we do not have a long Ethernet cable so the answer is we only run it on WiFi

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

P+and+D+Martin — Sat, 03 Feb 2024 23:05:43 GMT

Via the Netflix app

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

peter-marlow+1966 — Sun, 04 Feb 2024 01:10:21 GMT

Are you on full fibre ?

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

peter-marlow+1966 — Sun, 04 Feb 2024 01:14:54 GMT

Now test your broadband speed with the my sky app, that will tell you the speed to your hub, any outrages in your area and any WiFi issues you may have,

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

peter-marlow+1966 — Sun, 04 Feb 2024 01:19:25 GMT

How is your ips Internet service provider?

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

peter-marlow+1966 — Sun, 04 Feb 2024 01:31:37 GMT

Who is your provider

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

P+and+D+Martin — Sun, 04 Feb 2024 08:22:29 GMT

We are on full fibre and Sky/Open Reach are the provider

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

peter-marlow+1966 — Sun, 04 Feb 2024 08:49:05 GMT

OK, I have full fibre 500mps, with, sky, is that fttp ?

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

peter-marlow+1966 — Sun, 04 Feb 2024 08:56:08 GMT

How far from the hub is the tv, do you have any boosters from sky ? Have you done a service check on your broadband with the my sky app ? When I say fttp, full fibre to the property, do you have an o n t box from open reach or are you using an old open reach socket?

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

peter-marlow+1966 — Sun, 04 Feb 2024 10:41:09 GMT

So as I said I have fttp 500mps , my sky glass tv speed check on the Netflixs app says I am getting a 100mps and on the same app on the puck up stairs in the bedroom is get just below 90mps so not sure how you are getting 145mps on the Netflixs app on your sky glass tv if you are getting 145mps to the hub

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

MarkGoldsmith — Sun, 04 Feb 2024 10:44:54 GMT

Also I'm pretty sure the glass and stream hardware makes it capped at 100mbpsz

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

peter-marlow+1966 — Sun, 04 Feb 2024 11:29:15 GMT

I think you are right about the cap, and my tv is is about 3 feet from o n t box and is connected with an ethernet cable, before that I was on sky fttc broadband 60mps and had 10 meter ethernet cable connecting the tv at the time with no problems, before that had the sky q box was connected the same way as a sky engineer sorted this when we had sky q installed, said it was more stable

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

Jporch316 — Sun, 04 Feb 2024 11:41:58 GMT

The devices have 100mbs ethernet network cards .....

Re: Having continuous problems with Sky Glass connecting to Sky broadband.

Jporch316 — Sun, 04 Feb 2024 11:42:41 GMT

@P+and+D+Martin

Have you fully rebooted your router and pulled the plug on your glass set for 10 minutes ?