topic Glass stand in Sky Glass

Glass stand

Rainloz — Fri, 02 Feb 2024 16:48:14 GMT

Very angry how Sky treat me

I reported that 55" glass is not straight

it's leaning to left ( lower )

After much interrogation and gestapo techniques l am beaten

I didn't think be problem

First male guide said believed tv would be swapped ( I had mention issues with tv itself ) but he was using stand as collateral

It didn't work out I was refused and whole attitude changed

Told I had tv long time ( under 2 year )

So what I expect ?

Told could be bolts

They can come loose

Doubt that and no

Then to employ outsider to fix

Use FB which isn't safe imo too many cowboys

I don't have anyone to help me

Very poor customer service even if they say they don't do such things

Thanks sky take our money I been good customer and it stinks

The stand

Re: Glass stand

Jones_The_Cat — Fri, 02 Feb 2024 16:50:15 GMT

@Rainloz

Lodge an official complaint via one of the methods listed here:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Glass stand

Rainloz — Fri, 02 Feb 2024 22:13:57 GMT

Thank you

Re: Glass stand

Rainloz — Fri, 09 Feb 2024 07:27:24 GMT

Update

Sky didn't provide much needed help

Just blamed customer for problem instead of brainstorming it

Was told it would be the bolts loose on tv stands back plate ( not case )

Told we can't ski not our problem

Why only now have u noticed it ?

Must be bolts !!!

Wouldnt accept / listen to reason

Made to feel criminal

Put me off sky somewhat

Put me off sky glass purchase in future

CS is paramount to me

Sky have left loyal customers in lurch

Poor support and lip service

Off agents that don't care

Horrible experience all round

Lucky for me BT guy confirmed that bolts secure and TV slanting to left

Then l got very good assessment from a reputable local firm to see if he could resolve issue

Far more help than Sky without any fuss

He found the issue quickly and simply

A rubber bung / spacer was not in correct position

He managed to correct it with no problem