topic Re: Sky Stream Continue Watching in Sky Glass

Sky Glass & Sky Stream Playlist issues 01/02/2024

GD1 — Thu, 01 Feb 2024 17:41:23 GMT

New thread created with relevant title for clarity

Playlist programs disappeared!

Anonymous — Thu, 01 Feb 2024 17:14:40 GMT

Out of the blue I went to the Home Screen and noticed there was no "continue watching" rail! Went into "playlists" and everything has disappeared!

Rebooted WIFI and TV but still the same. Refreshed apps, still the same.

Go back into playlists and there's a few random things in there. Move across to a profile and there's one thing there. Move back to general playlists, those random things have disappeared. Head back to profile, that one thing disappeared.

Everything is showing under "manage all" but not playlists or continue watching.

Seriously, what the actual?

Re: Playlist programs disappeared!

Jones_The_Cat — Thu, 01 Feb 2024 17:15:40 GMT

@Anonymous wrote:
Out of the blue I went to the Home Screen and noticed there was no "continue watching" rail! Went into "playlists" and everything has disappeared!

Rebooted WIFI and TV but still the same. Refreshed apps, still the same.

Go back into playlists and there's a few random things in there. Move across to a profile and there's one thing there. Move back to general playlists, those random things have disappeared. Head back to profile, that one thing disappeared.

Everything is showing under "manage all" but not playlists or continue watching.

Seriously, what the actual?

Turn it off at the wall for ten minutes or so and see if that clears the glitch.

Playlist

2Collies — Thu, 01 Feb 2024 17:17:18 GMT

Can someone please tell me why everything in our playlists on Sky Glass has disappeared overnight? Eventhough the programmes are still showing as "Series added".

Re: Playlist programs disappeared!

Anonymous — Thu, 01 Feb 2024 17:18:22 GMT

I've rebooted once by turning off at the wall and left it a few minutes. I'll try again for longer but not holding out much hope!

Empty playlists

Anders73 — Thu, 01 Feb 2024 17:19:33 GMT

All the playlists on both Glass and Stream are showing as empty. The programmes are showing as linked on the planner but nothing in the playlists. Tried rebooting but no joy. Help!

Re: Playlist programs disappeared!

Anders73 — Thu, 01 Feb 2024 17:23:55 GMT

Same issue here on both Glass and Stream. No amount of rebooting is helping. Must be an issue with Sky's servers.

Sky Glass playlist items disappeared

gdl87 — Thu, 01 Feb 2024 17:25:26 GMT

Just turned on Glass and all but one item of all playlists have disappeared as well as most of the continue watching items. It's the same on my puck TV. Have switched off and on at the wall but no change

Re: Sky Glass playlist items disappeared

Jones_The_Cat — Thu, 01 Feb 2024 17:26:18 GMT

Seems to be a common theme - there's already another thread about it...

Re: Playlist programs disappeared!

Anonymous — Thu, 01 Feb 2024 17:26:43 GMT

@2Collies @Anders73

Glad it's not just me going mad then!

Re: Playlist programs disappeared!

MarkGoldsmith — Thu, 01 Feb 2024 17:27:02 GMT

@Anders73 wrote:
Same issue here on both Glass and Stream. No amount of rebooting is helping. Must be an issue with Sky's servers.

Indeed looks like it.

Re: Playlist programs disappeared!

GD1 — Thu, 01 Feb 2024 18:47:44 GMT

All

This has been raised to Sky in the Closed Forum, Sky are aware of this issue and we'll provide an update when we get one.

Update: From @MarkGoldsmith This message was authored by MarkGoldsmithThis message was authored by:

"A little work around for the issue. If you go to the manage all button on the playlist it still lists the shows (as a list in alphabetical order) you can use that in the interim whilst Sky fix the issue.

The tracking of what episodes you have watched it also still working on each individual show based on my testing."

Edit: Post marked as answer for visibility purposes only

No programmes showing on playlist

Immykt — Thu, 01 Feb 2024 17:29:17 GMT

I have added programmes to my playlist (with the confirmation message added to playlist). I've now gone to the playlist to view the programmes I've linked and nothing is showing apart from a message saying sorry there are currently no programmes of this type available. However the programmes I added were showing earlier. Can anyone help? Thank you

Playlist has emptied!

NJS79 — Thu, 01 Feb 2024 17:31:58 GMT

I have gone to my playlist today and just get a message stating g "you haven't added anything yet..." but I have many series I am in the middle if in there. How do I get it back?

Re: Playlist programs disappeared!

Anonymous — Thu, 01 Feb 2024 17:32:12 GMT

@Immykt

Its been raised with Sky. Seems to be a server issue. Nowt to do but wait until it's sorted.

Re: Playlist programs disappeared!

XanTan8 — Thu, 01 Feb 2024 17:32:50 GMT

Just had the same thing happen with me. Really annoying as had added loads of programmes across various profiles and now there are 1 or 2 in some and none in the others. Each time I reboot this changes for each playlist

Really hope this gets resolved soon.

Re: Playlist programs disappeared!

Rob0918 — Thu, 01 Feb 2024 17:33:59 GMT

Just thought I would add my frustration to this thread. Exactly the same as everyone else. How quickly do Sky take to react to this, considering the first post was over 12 hours ago.

Re: Playlist programs disappeared!

MarkGoldsmith — Thu, 01 Feb 2024 17:35:23 GMT

A little work around for everyone. If you go to the manage all button in the playlist it still lists the shows (as a list in alphabetical order) you can use that in the interim whilst Sky fix the issue.

The tracking of what episodes you have watched it also still working on each individual show based on my testing.

Re: Playlist programs disappeared!

GD1 — Thu, 01 Feb 2024 17:35:28 GMT

@Rob0918 1st post was at 17.14.

Playlist contents not there

susie102p — Thu, 01 Feb 2024 17:36:19 GMT

Hi,

Just noticed today that no shows appear in either my main playlist or one of the named ones I've created. All were there this morning. Have tried a reboot but no change, occasionally the odd program appears but where I usually get a load of roles for programs I just get 'manage all' and 'sky purchases'

Any suggestions? More known issues?

Got various other problems with it but have given up trying to solve till I can get out of the contract