topic Re: I have had an email saying thanks for leaving sky and I haven’t left sky? in Sky Glass

I have had an email saying thanks for leaving sky and I haven’t left sky?

Clairecoll — Wed, 31 Jan 2024 13:36:56 GMT

I have had a text saying sorry your leaving sky and I haven't left

Re: I have had an email saying thanks for leaving sky and I haven’t left sky?

Fothergill1 — Wed, 31 Jan 2024 13:58:23 GMT

@Clairecoll It's presumably an admin error but you will need to contact Sky. To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.

Re: I have had an email saying thanks for leaving sky and I haven’t left sky?

Mr+Flibbles+86 — Wed, 31 Jan 2024 14:32:05 GMT

Thanks for escalating this. We’ve sent an invite to @Clairecoll to chat.

Re: I have had an email saying thanks for leaving sky and I haven’t left sky?

Mr+Flibbles+86 — Fri, 02 Feb 2024 14:36:25 GMT

We are still looking to help you @Clairecoll. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks