topic Re: WiFi connection keeps dropping in Sky Glass

WiFi connection keeps dropping

Nick74 — Wed, 31 Jan 2024 08:42:40 GMT

All other devices work fine with the WiFi. Is this coincidence that since I switched to virgin broadband my sky device has stopped working as well?

Re: WiFi connection keeps dropping

MarkGoldsmith — Wed, 31 Jan 2024 08:57:36 GMT

Thats quite possible as different routers will provide different strength WiFI signals. Sky Glass and Sky Stream require a strong, stable and consistent WIFI connection and the devices are prone to crashing when there is any WiFi interference or small drop outs, as these devices need a permanent connection to Sky's servers to function correctly, unlike most wifi enabled devices.

Its why a number of customers get a better experience using ethernet cables when using standard routers provided by most ISPs.

Re: WiFi connection keeps dropping

Jporch316 — Wed, 31 Jan 2024 12:40:49 GMT

@Nick74

I switched to (a much faster) Virgin broadband last October and have had zero connection issues with glass. / stream

as suggested above you may want to try using ethernet / powerline wire connection or speak to Virgin if you have dead WiFi zones as they offer a pod mesh for a monthly fee to improve your WiFi signal