The tv keep shutting down

Donnaschafer — Mon, 29 Jan 2024 18:58:07 GMT

Tv shuts off

Re: The tv keep shutting down

mikealanr — Mon, 29 Jan 2024 20:00:42 GMT

Not a lot of information to go on there. However Glass has 'auto standby' and 'eco mode'. You can read more about them in this article: https://www.sky.com/help/articles/sky-glass-tv-turning-on-off-glance-motion-technology#:~:text=Eco%20mode,on%20your%20Sky%20Glass%20remote.

As per the auto standby info, the TV will display a message for 5 seconds and if you do not pickup the remote to cancel, it will switch the TV off. The message isn't on screen that long and can easily be missed.

If the TV is switching off in the middle of doing something, you will need to speak to sky customer service and get a replacement under warranty, as we are fellow subscribers here like yourself.

MikeAlanR

Re: The tv keep shutting down

Chloe-W22 — Wed, 31 Jan 2024 09:51:25 GMT

Hi @Donnaschafer,

Sorry to hear that, can you give me any more information on what happens when you say it's shutting down? What happens on screen and what content are you watching?

topic The tv keep shutting down in Sky Glass

The tv keep shutting down

Re: The tv keep shutting down

Re: The tv keep shutting down