topic Re: Constant interruption of signal from wifi in Sky Glass

Constant interruption of signal from wifi

Nicky7676 — Thu, 25 Jan 2024 14:18:33 GMT

Constant interruption of signal from WiFi

Had the sky glass tv since August and have had constant problems with it.

pausing in programs, having to manually load onto WiFi, slow speed when watching channels, and pausing during playback.

had engineers round, fitted a booster, helped fora week or two, now back to original problems.

didn't effect the two pucks I have initially but now getting same problems.

spoke to sky customer services, not helpful, state they will do things and they don't promise to call back and they don't, lie on the phone about WiFi signal strength

Re: Constant interruption of signal from wifi

Jones_The_Cat — Thu, 25 Jan 2024 14:59:31 GMT

@Nicky7676 wrote:
Constant interruption of signal from WiFi
Had the sky glass tv since August and have had constant problems with it.
pausing in programs, having to manually load onto WiFi, slow speed when watching channels, and pausing during playback.
had engineers round, fitted a booster, helped fora week or two, now back to original problems.
didn't effect the two pucks I have initially but now getting same problems.
spoke to sky customer services, not helpful, state they will do things and they don't promise to call back and they don't, lie on the phone about WiFi signal strength

What broadband speed is reaching each device? To find out, open the Netflix app, navigate to the Get Help menu and run a network check. Do this on your Glass TV and on each puck.

Without fast and stable broadband Sky Glass and Sky Stream simply cannot function well.

Re: Constant interruption of signal from wifi

peter-marlow+1966 — Thu, 25 Jan 2024 20:07:50 GMT

@Nicky7676 wrote:
Constant interruption of signal from WiFi
Had the sky glass tv since August and have had constant problems with it.
pausing in programs, having to manually load onto WiFi, slow speed when watching channels, and pausing during playback.
had engineers round, fitted a booster, helped fora week or two, now back to original problems.
didn't effect the two pucks I have initially but now getting same problems.
spoke to sky customer services, not helpful, state they will do things and they don't promise to call back and they don't, lie on the phone about WiFi signal strength

Can you connect to the tv but an ethernet cable