https://helpforum.sky.com/t5/Sky-Glass/Puck-box/m-p/4545973#M134199 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3958123">@Sophsw</a>&nbsp;Sky aren't going to respond to a specific account related query on a public forum that is predominately for other Sky Customers to offer advise and suggestions. For a start they wouldn't know who you are when posting on a public fourm.</P><P>&nbsp;</P><P>If your puck is faulty and you need a new one you need to call Sky customer services.</P><P>&nbsp;</P><P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.</P> Thu, 25 Jan 2024 10:55:44 GMT MarkGoldsmith 2024-01-25T10:55:44Z https://helpforum.sky.com/t5/Sky-Glass/Puck-box/m-p/4545968#M134198 <P>One of my Sky puck boxes won't turn on at all so can you send me a replacement one please as I'm paying for it and not being able to use it&nbsp;</P> Thu, 25 Jan 2024 10:47:25 GMT https://helpforum.sky.com/t5/Sky-Glass/Puck-box/m-p/4545968#M134198 Sophsw 2024-01-25T10:47:25Z https://helpforum.sky.com/t5/Sky-Glass/Puck-box/m-p/4545973#M134199 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3958123">@Sophsw</a>&nbsp;Sky aren't going to respond to a specific account related query on a public forum that is predominately for other Sky Customers to offer advise and suggestions. For a start they wouldn't know who you are when posting on a public fourm.</P><P>&nbsp;</P><P>If your puck is faulty and you need a new one you need to call Sky customer services.</P><P>&nbsp;</P><P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.</P> Thu, 25 Jan 2024 10:55:44 GMT https://helpforum.sky.com/t5/Sky-Glass/Puck-box/m-p/4545973#M134199 MarkGoldsmith 2024-01-25T10:55:44Z https://helpforum.sky.com/t5/Sky-Glass/Puck-box/m-p/4545975#M134200 <P>Thank you for letting me know&nbsp;</P> Thu, 25 Jan 2024 10:57:06 GMT https://helpforum.sky.com/t5/Sky-Glass/Puck-box/m-p/4545975#M134200 Sophsw 2024-01-25T10:57:06Z