topic Re: Code error MYSKY_1999 in Sky Glass

Re: Code error MYSKY_1999

NeillyG — Wed, 24 Jan 2024 21:07:19 GMT

Sky Glass

My Sky error MY SKY 1999.

Any solution

Re: Code error MYSKY_1999

mikealanr — Wed, 24 Jan 2024 22:02:38 GMT

Not really a lot of information to go off there! Where are yous seeing the error? Is it when trying to watch live TV or an app etc? Is this a new set up or has it been working previously etc.

MikeAlanR

Re: Code error MYSKY_1999

MarkGoldsmith — Wed, 24 Jan 2024 22:10:06 GMT

@NeillyG You can try which may help:

Switch the Sky Glass or Sky Stream puck to standby.
Switch it off at the mains and unplug it.
Plug it back in and switch it back on at the mains.
Leave the Sky Glass or Sky Stream puck powered on for 30 minutes.
After 30 minutes, switch the Sky Glass or Sky Stream puck to standby again.
Switch it off at the plug and switch it back on again. There’s no need to unplug it this time.
Press the Home button on the Sky remote.