topic Re: Double payment for Netflix ? in Sky Glass

Double payment for Netflix ?

Linsey1 — Wed, 24 Jan 2024 11:11:23 GMT

I've just looked at my Sky Bill for Netflix and at my Netflix account. I had Netflix already and then bought Sky Glass so got Netflix included. I then upgraded to Netflix Standard. So, I can see I pay £4 a month via Sky for that, but then looking at my Netflix app, I'm paying £10.99 a month. It says " your membership is included with Sky" and says to contact Sky for billing queries.
So that looks to me as if I'm paying both £4 a month and £10.99 a month?! Please help!! @Sky.

Re: Double payment for Netflix ?

SKY1992bf — Wed, 24 Jan 2024 11:20:50 GMT

@Linsey1 Have you linked your existing Netflix account to your sky account?

if not you need to follow the relevant instructions on the link below

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Re: Double payment for Netflix ?

MarkGoldsmith — Wed, 24 Jan 2024 11:35:35 GMT

When you go to your Netflix account go to Manage Account does it say the billing is being provided by Sky.

If it doesn't then it means that you haven't linked your Sky account with that Netflix account.

You should follow the instructions are provided above by @SKY1992bf to link Sky and Netflix. Also check that you have entered the correct netflix account creds when logging in via Sky Glass to perform the linking.

If your Netflix account is saying that the billing is done by Sky. Then you need to contact Netflix as they then shouldn't be billing you, particularly if the account says the billing is being provided by Sky.

Re: Double payment for Netflix ?

Linsey1 — Wed, 24 Jan 2024 12:47:00 GMT

Thanks Mark. It's saying it's paid via Sky, but says to contact Sky for any queries. I guess I just cancel my payments to Netflix direct and see what happens!

Re: Double payment for Netflix ?

MarkGoldsmith — Wed, 24 Jan 2024 14:20:47 GMT

It probably worth getting in contact with Netflix customer services and asking them why they have billed you for an account that is saying its linked to your sky account. Netflix really should have stopped the billing when that status got changed.

Re: Double payment for Netflix ?

SKY1992bf — Wed, 24 Jan 2024 14:47:56 GMT

@Linsey1 Does the household have more than one Netflix account? Did you link the correct account to the sky account