https://helpforum.sky.com/t5/Sky-Glass/My-remote-won-t-work-I-have-put-new-Duracell-batteries-in-but-am-unable-to-change-channels-or-do-ant/m-p/4544512#M134123 <P>Re-Pair the remote<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It<BR /><BR />If it is still not working have a look at the following guides:<BR /><A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A><BR /><A href="https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help</A><BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR />If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.</P> Tue, 23 Jan 2024 17:00:43 GMT MarkGoldsmith 2024-01-23T17:00:43Z https://helpforum.sky.com/t5/Sky-Glass/My-remote-won-t-work-I-have-put-new-Duracell-batteries-in-but-am-unable-to-change-channels-or-do-ant/m-p/4544467#M134114 <P>My remote won't work I have changed the batteries but unable to watch sky</P> Tue, 23 Jan 2024 16:20:45 GMT https://helpforum.sky.com/t5/Sky-Glass/My-remote-won-t-work-I-have-put-new-Duracell-batteries-in-but-am-unable-to-change-channels-or-do-ant/m-p/4544467#M134114 Hippychick66 2024-01-23T16:20:45Z https://helpforum.sky.com/t5/Sky-Glass/My-remote-won-t-work-I-have-put-new-Duracell-batteries-in-but-am-unable-to-change-channels-or-do-ant/m-p/4544512#M134123 <P>Re-Pair the remote<BR /><BR />Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)<BR />Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.<BR /><BR />The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It<BR /><BR />If it is still not working have a look at the following guides:<BR /><A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A><BR /><A href="https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help</A><BR /><BR />If none of these options work you can request a replacement remote via this link: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A><BR /><BR />If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.</P> Tue, 23 Jan 2024 17:00:43 GMT https://helpforum.sky.com/t5/Sky-Glass/My-remote-won-t-work-I-have-put-new-Duracell-batteries-in-but-am-unable-to-change-channels-or-do-ant/m-p/4544512#M134123 MarkGoldsmith 2024-01-23T17:00:43Z