topic Re: Brand new sky glass in Sky Glass

Brand new sky glass

Purcey — Tue, 23 Jan 2024 16:20:56 GMT

We have just had a sky glass tv delivered. It will connect to WiFi. Then says it needs a software update, freezes on 0% and literally doesn't load, then says technical fault.
I have tried restarting but still not working ! Called a sky advisor and was going over the same thing with them for an hour and still isn't working.
what can I do ?

Re: Brand new sky glass

Jones_The_Cat — Tue, 23 Jan 2024 16:26:32 GMT

@Purcey wrote:
We have just had a sky glass tv delivered. It will connect to WiFi. Then says it needs a software update, freezes on 0% and literally doesn't load, then says technical fault.
I have tried restarting but still not working ! Called a sky advisor and was going over the same thing with them for an hour and still isn't working.
what can I do ?

Turn it off at the wall for at least a minute then power it back on and try again.

Ideally connect it to your router with an ethernet cable, just to get past the software update.

Re: Brand new sky glass

mikealanr — Tue, 23 Jan 2024 16:42:36 GMT

Hi @Purcey

As per @Jones_The_Cat advice, please see sky's help article for this issue: https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

MikeAlanR