https://helpforum.sky.com/t5/Sky-Glass/Apps-not-loading-with-picture/m-p/4542495#M133987 <P>Hi&nbsp;</P><P>&nbsp;</P><P>when I am loading Netflix, I select the series I want to watch. American Nightmare. The series will not play. The screen goes black and then the box freezes.&nbsp;</P> Sun, 21 Jan 2024 15:19:56 GMT Jenla 2024-01-21T15:19:56Z https://helpforum.sky.com/t5/Sky-Glass/Apps-not-loading-with-picture/m-p/4542495#M133987 <P>Hi&nbsp;</P><P>&nbsp;</P><P>when I am loading Netflix, I select the series I want to watch. American Nightmare. The series will not play. The screen goes black and then the box freezes.&nbsp;</P> Sun, 21 Jan 2024 15:19:56 GMT https://helpforum.sky.com/t5/Sky-Glass/Apps-not-loading-with-picture/m-p/4542495#M133987 Jenla 2024-01-21T15:19:56Z https://helpforum.sky.com/t5/Sky-Glass/Apps-not-loading-with-picture/m-p/4542647#M133996 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3955089">@Jenla</a>&nbsp;Welcome to the forum. &nbsp;I have just checked Netflix on my Stream system and American Nightmare worked fine so the issue would appear to be specific to your system.&nbsp;</P><P>&nbsp;</P><P>The first thing to do at any sign of a problem is to do a reboot. Simply&nbsp;switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again. &nbsp;It will take about a minute to reboot.</P><P>&nbsp;</P><P>You could also try reloading Netflix by going to Netflix &gt; Get Help &gt; reload Netflix.</P><P>&nbsp;</P><P>Hopefully one or other of the above will resolve the issue.</P> Sun, 21 Jan 2024 17:40:19 GMT https://helpforum.sky.com/t5/Sky-Glass/Apps-not-loading-with-picture/m-p/4542647#M133996 Fothergill1 2024-01-21T17:40:19Z