topic Re: Sky Glass TV. Won't turn on, no logo, white lines. in Sky Glass

Sky Glass TV. Won't turn on, no logo, white lines.

bsog81 — Thu, 18 Jan 2024 18:46:57 GMT

Hi, has anyone else had this happen to their Sky Glass TV? Last night the TV went into standby mode and this was the result when it was turned back on. I have tried the various resetting suggestions, but, have so far not had any joy. 😞

Re: Sky Glass TV. Won't turn on, no logo, white lines.

Jporch316 — Fri, 19 Jan 2024 07:43:56 GMT

If pulling the plug for 10 mins doesn't fix it you need to contact sky for further investigation

Re: Sky Glass TV. Won't turn on, no logo, white lines.

bsog81 — Sat, 20 Jan 2024 13:56:05 GMT

Thanks for the suggestion, I had tried that but to no avail. I'll contact sky. Thank you.

Re: Sky Glass TV. Won't turn on, no logo, white lines.

Jporch316 — Sat, 20 Jan 2024 13:57:48 GMT

@bsog81

I can escalate your post to the online sky community team if you like ?

Re: Sky Glass TV. Won't turn on, no logo, white lines.

bsog81 — Sat, 20 Jan 2024 15:10:21 GMT

Yes please. I wasn't particularly happy with my resolution options after speaking to tech support, but, alsonhad the feeling they were out of their depth. I have to admit to being very disappointed with SKY in this occasion.

Thank you for your help though.

Re: Sky Glass TV. Won't turn on, no logo, white lines.

bsog81 — Sat, 20 Jan 2024 15:11:18 GMT

Almost as disappointed as I am with my typing!

Re: Sky Glass TV. Won't turn on, no logo, white lines.

Exiled-in-HH — Sat, 20 Jan 2024 17:01:06 GMT

@bsog81 was that because the options incurred charges?

Can you share the options offered?

Re: Sky Glass TV. Won't turn on, no logo, white lines.

Laing1 — Sat, 20 Jan 2024 17:12:34 GMT

@bsog81 how long have you had the Glass TV for ?

Re: Sky Glass TV. Won't turn on, no logo, white lines.

bsog81 — Sat, 20 Jan 2024 18:04:56 GMT

2 years and 3 months, which is incredibly annoying that the TV has developed a fault out of nowhere, so soon after going out of warranty.

Re: Sky Glass TV. Won't turn on, no logo, white lines.

bsog81 — Sat, 20 Jan 2024 18:10:04 GMT

In a nutshell I could buy a better and fully functioning TV for the price they quoted for a repair. I am not convinced that the person I spoke to, was the best qualified to try and resolve my issue. I am going to try again tomorrow and see if it speaking to someone else might help. I've been with SKY an oncredibly long time, I just expected better quality of products and service.