topic Re: Sky glass set up link account in Sky Glass

Sky glass set up link account

David1561 — Fri, 19 Jan 2024 19:35:08 GMT

Can not link my sky glass tv to my sky account .... I get as far as putting in my post code and can not get any further with process

Re: Sky glass set up link account

peter-marlow+1966 — Fri, 19 Jan 2024 22:06:18 GMT

Don't remember have to put my postcode in to link to my account, is this a new tv or second hand 1 ?

Re: Sky glass set up link account

GD1 — Sat, 20 Jan 2024 09:33:37 GMT

@David1561 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Sky glass set up link account

Greenfingers001 — Sat, 20 Jan 2024 10:44:53 GMT

Thanks for escalating this. We’ve sent @David1561 an invite to chat.

Re: Sky glass set up link account

David1561 — Sat, 20 Jan 2024 12:12:13 GMT

Spoke to guy from sky last. Iast night on the phone for an hour he tried his best but has escalated to higher ........ as on account it says I only have medium access for some reason ?

any way waiting for a call back but may not be till Monday .

just to recap

got home no WiFi on tv

it was on all other devices

did a system reboot

but when I get to the part of link sky glass to my account won't do it

Same email address for 20 years

passed word accepting ok

thanks

Dave