topic Discovery+ App logging out in Sky Glass

Discovery+ App logging out

Mgoo940 — Thu, 18 Jan 2024 19:04:50 GMT

Is anyone else experiencing the need to pair the discovery app every day? Every night I've gone to watch Richard Hammonds workshop I have been greeted with the link code to activate my account. Why can't it just stay logged in?

Thanks in advance 🙂

Re: Discovery+ App logging out

Daniel0210 — Thu, 18 Jan 2024 20:04:25 GMT

@Mgoo940

Your first image has been rejected. I haven't got Sky Glass or Discovery+ but I presume the link code and QR code may be unique to you. Feel free to re-send the image with the QR code and code blocked out.

Re: Discovery+ App logging out

MarkGoldsmith — Thu, 18 Jan 2024 20:27:18 GMT

@Mgoo940 I've just checked and I'm not having that issue. Out of curiosity were you suffering from the error 400 issue that was affecting Discovery + on Sky the last few days and if you were did it just resolve itself or did you have to perform the reset as instructed by Sky?

Re: Discovery+ App logging out

trevforum — Thu, 18 Jan 2024 21:00:54 GMT

I got the login everytime on my Sky Glass. Did a factory reset like I did on the puck and all is OK now. Just the PITA of logging into everything else but most have a QR code except Disney +.

Re: Discovery+ App logging out

Mgoo940 — Fri, 19 Jan 2024 19:12:08 GMT

Hi Mark,

Thanks for your reply. I've not experienced the error 400 but I am greeted by the QR code screen every time, with the need to activate my su subscription only to be told I'm already activated. I then sign in via the QR code a 2nd time and it opens my discovery+ homepage. It seems like I may need to perform the factory reset to resolve but like you say.. the pain of logging into everything again.

Ta!