topic Re: Skyglass order in Sky Glass

Skyglass order

James+Bridgie — Wed, 17 Jan 2024 12:11:51 GMT

I placed an order for sky glass on Monday and it is due to be delivered on Thursday. I got an email last night however, saying that my order has been cancelled along with my sky subscription and I have cancelled nothing.

Re: Skyglass order

Jones_The_Cat — Wed, 17 Jan 2024 12:15:08 GMT

@James+Bridgie wrote:
I placed an order for sky glass on Monday and it is due to be delivered on Thursday. I got an email last night however, saying that my order has been cancelled along with my sky subscription and I have cancelled nothing.

You perhaps failed the credit check. Give Sky a ring.

Re: Skyglass order

GD1 — Wed, 17 Jan 2024 12:16:23 GMT

@James+Bridgie You may have failed the 2nd enhanced credit check, only Sky can advise if this is the case, however they won't tell you the reason for the credit check fail.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Skyglass order

Exiled-in-HH — Wed, 17 Jan 2024 12:20:08 GMT

Did Sky explain why the order was cancelled?

Re: Skyglass order

James+Bridgie — Wed, 17 Jan 2024 12:37:01 GMT

Thanks, all sorted now.