topic Re: Returns in Sky Glass

Returns

Ancsell — Tue, 16 Jan 2024 18:09:33 GMT

i've returned my sky, broadband equipment and have the email approved you have received. I have recently received a text message from yourselves saying I need to return the sky equipment to Avoid charges

Re: Returns

mikealanr — Tue, 16 Jan 2024 18:23:19 GMT

Hi @Ancsell

You aren't talking to Sky, we are fellow subscribers and this is a public customer to customer forum. There seems to be an issue with Sky's processing partner not marking the returns correctly.

You will need to call Sky customer services and provide them with proof of posting.

https://www.sky.com/help/articles/return-tv-broadband

MikeAlanR

Re: Returns

Laing1 — Tue, 16 Jan 2024 18:30:07 GMT

@Ancsell wrote:

i've returned my sky, broadband equipment and have the email approved you have received. I have recently received a text message from yourselves saying I need to return the sky equipment to Avoid charges

@Ancsell I have escalated this to sky it will more than likely be tomorrow when Sky try to contact you

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returns

Addie15 — Wed, 17 Jan 2024 08:44:49 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Ancsell.

Re: Returns

Lisa-P1987 — Fri, 19 Jan 2024 09:50:16 GMT

We are still looking to help you @Ancsell . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks