topic Re: The remote is not functioning correctly, the select, back button not working,. Re et doesn’t res in Sky Glass

The remote is not functioning correctly, the select, back button not working,. Re et doesn’t resolve

Alanje — Mon, 15 Jan 2024 09:49:19 GMT

Continued, I've tried reset process, pressed 7&9, 4&6 then 1&3 it tells me it's connected but the select button won't allow me to continue. I have replaced batteries and turned tv off at wall.

Re: The remote is not functioning correctly, the select, back button not working,. Re et doesn’t res

MarkGoldsmith — Mon, 15 Jan 2024 09:52:59 GMT

A few other things to try

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

Take the batteries out the remote for 24 hours to ensure the power has completely drained before putting them back in.

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Re: The remote is not functioning correctly, the select, back button not working,. Re et doesn’t res

Alanje — Wed, 17 Jan 2024 08:32:10 GMT

Thank you for you advice. I tried both solutions but neither worked which was annoying because the TV was unusable without the remote. I managed to find an old SkyQ remote which does work with the TV. Sky are sending me a replacement remote.