topic Re: Sky Glass - muffled sound in Sky Glass

Sky Glass - muffled sound

KevM — Thu, 11 Jan 2024 20:24:09 GMT

The muffled sound issue appears to be a hardware problem with the Sky Glass panels.

This may prove to be a problem if you are out of the 2 year warranty. A repair or a new panel may need to be paid for out of your own pocket.

It would be useful to know if anyone has had to pay for a repair which worked.

Re: Sky Glass - muffled sound

Jporch316 — Fri, 12 Jan 2024 07:46:55 GMT

@KevM

Some of the earlier units had muffled sound issues . Seems to have been less of an issue the last 12 months as o haven't seen many posts

Re: Sky Glass - muffled sound

Exiled-in-HH — Fri, 12 Jan 2024 10:14:26 GMT

If anyone has muffled sound ... wouldn't they report it Sky and request a replacement during the warranty period🤔

Re: Sky Glass - muffled sound

KevM — Fri, 12 Jan 2024 17:46:55 GMT

They should do.

Other chats reveal that people are using workarounds. Maybe because they're not aware it's a hardware issue.

Re: Sky Glass - muffled sound

KevM — Fri, 12 Jan 2024 17:48:04 GMT

Muffled sound appeared on my unit just as the 2 year warranty expired.

Re: Sky Glass - muffled sound

Exiled-in-HH — Sat, 13 Jan 2024 07:11:49 GMT

Using workarounds is never a good idea within the warranty period🤔

Hopefully they are also reporting the issues to Sky?

Re: Sky Glass - muffled sound

KevM — Sat, 13 Jan 2024 16:32:56 GMT

Hopefully.

Raising awareness should help with that.

Re: Sky Glass - muffled sound

Tom0117 — Sun, 07 Apr 2024 20:01:50 GMT

Mine wich is a month old is now muffled and sound horrendous I'm a new sky customer and this is so off putting

Re: Sky Glass - muffled sound

KevM — Mon, 08 Apr 2024 06:35:38 GMT

Contact Sky. To be fair, they fixed my issue.

Re: Sky Glass - muffled sound

Lala24 — Tue, 08 Oct 2024 21:16:38 GMT

Like many I've read about, ours started the muffled sound only on certain channels just after the 2 year warranty expired, when it's a common issue surely the tv should be replaced. I now need to pay for a new one. Considering moving away from Sky now, I was advised to get Sky glass by Sky due to signal issues and now this happens. Seems to be a money making scam.

Re: Sky Glass - muffled sound

KevM — Tue, 08 Oct 2024 22:30:36 GMT

All I can suggest is to plead your case as best you can and to use the information here to your advantage.

Re: Sky Glass - muffled sound

Pete2511 — Wed, 09 Oct 2024 06:54:49 GMT

It's not a solution and far from ideal, but a work around would be to connect a sound bar or other similar periphial and change the settings so sound comes out of that.

Re: Sky Glass - muffled sound

Jendayie — Sat, 30 Nov 2024 08:10:31 GMT

I had 2 replacements over 2 years ago and now out of warranty. The muffled, underwater sound is impossible. I now have to use bloodroots headphones too listen so only one person can watch! Just as well I live alone!

Does anyone know if a soundbar would resolve this problem?

Re: Sky Glass - muffled sound

Nazz1 — Tue, 17 Jun 2025 17:18:12 GMT

Im in the same situation I really don't know wa to do. Did u get urs fixed ? Any recommendations?

Re: Sky Glass - muffled sound

Nazz1 — Tue, 17 Jun 2025 17:19:28 GMT

How plz ? I'm out of warranty n there asking for £624 to get it fixed

Re: Sky Glass - muffled sound

Mark39 — Tue, 17 Jun 2025 17:38:55 GMT

@Nazz1 wrote:

How plz ? I'm out of warranty n there asking for £624 to get it fixed

Think I'd be looking at a soundbar.

Re: Sky Glass - muffled sound

KevM — Tue, 17 Jun 2025 19:41:30 GMT

Not sure you have many options if the unit itself is defective and the warranty period is expired. Not sure a repair is actually possible if the unit is defective.

Check other posts on this forum for tips on dealing with Sky in relation to this issue.

All the best.

Re: Sky Glass - muffled sound

Lay1 — Mon, 07 Jul 2025 15:32:53 GMT

This is the 3rd tv I've had with the same problem they are ripping people off and this time they won't replace it . I'm stuck with a tv that I still have to pay for that don't work ... DONT DO BUT THE SKY GLASS

any help would be much appreciated

Re: Sky Glass - muffled sound

Lay1 — Mon, 07 Jul 2025 15:34:41 GMT

They are robbing people on the sky glass I've had 3 now with the same problem.. this time my warranty has ran out so they won't replace it . I've left with a broken tv that I have to still pay for I've been with sky 14 years I'm coming off when I can

Re: Sky Glass - muffled sound

Lay1 — Mon, 07 Jul 2025 15:35:46 GMT

Don't get it fixed they all doggy I've had 3 now it's broke again and they won't fix it . They ripping people off