https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-not-working-it-says-software-update-but-then-goes-to-error/m-p/4534568#M133357 <P>i spoke to someone from sky today who said it should be fixed but it's not!&nbsp;</P> Fri, 12 Jan 2024 15:46:21 GMT Meg6 2024-01-12T15:46:21Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-not-working-it-says-software-update-but-then-goes-to-error/m-p/4534568#M133357 <P>i spoke to someone from sky today who said it should be fixed but it's not!&nbsp;</P> Fri, 12 Jan 2024 15:46:21 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-not-working-it-says-software-update-but-then-goes-to-error/m-p/4534568#M133357 Meg6 2024-01-12T15:46:21Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-not-working-it-says-software-update-but-then-goes-to-error/m-p/4534647#M133359 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3948072">@Meg6</a>&nbsp;have you tried the following steps:</P><P>&nbsp;</P><P>1. Switch the device into standby<BR />2. Unplug it for 60 seconds<BR />3. Plug it back in<BR />4. Leave the device powered on for 30 minutes<BR />5. After 30 minutes put the device back into standby<BR />6. Switch it off at the plug<BR />7. Wait 30 seconds<BR />8. Switch if back on at the plug<BR />9. Press the home button on the remote<BR />10. The device will boot up and you will see the Sky logo on the screen</P> Fri, 12 Jan 2024 17:12:58 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-is-not-working-it-says-software-update-but-then-goes-to-error/m-p/4534647#M133359 MarkGoldsmith 2024-01-12T17:12:58Z