topic Re: Sky glass voice control not very responsive in Sky Glass

Sky glass voice control not very responsive

Louisew71 — Wed, 10 Jan 2024 21:44:48 GMT

Have had sky glass for a week am seriously considering sending it back. The voice control is not very responsive at all after about 5 attempts it sometimes works. The picture is buffering then going black. Is this normal or do I have a faulty tv ?
Thanks

Re: Sky glass voice control not very responsive

mikealanr — Wed, 10 Jan 2024 22:22:19 GMT

Hi @Louisew71

What speed is your internet connection and how is your Glass connected? If possible try connecting via ethernet cable and turning off WiFi. The symptoms you have outlined suggest poor connectivity. The voice command NLP (Natural Language Processing) is processed server side (i.e. on sky's servers rather than locally on Glass) and poor connectivity could impact it's performance.

That said, having had Glass for 2 years, I find voice command using the far feild (I e saying hello sky) a lot less reliable than using the mic in the remote.

MikeAlanR

Re: Sky glass voice control not very responsive

MarkGoldsmith — Wed, 10 Jan 2024 22:28:24 GMT

@mikealanr wrote:
Hi @Louisew71

What speed is your internet connection and how is your Glass connected? If possible try connecting via ethernet cable and turning off WiFi. The symptoms you have outlined suggest poor connectivity. The voice command NLP (Natural Language Processing) is processed server side (i.e. on sky's servers rather than locally on Glass) and poor connectivity could impact it's performance.

That said, having had Glass for 2 years, I find voice command using the far feild (I e saying hello sky) a lot less reliable than using the mic in the remote.

MikeAlanR

In addition to @mikealanr suggestion, when connecting via ethernet and then disabling the wifi, it bet to restart the TV by turning it off at the plug for a couple of the minutes. I've seen on occassions where disabling the WIFI doesn't properly take affect until a restart.

Re: Sky glass voice control not very responsive

Louisew71 — Thu, 11 Jan 2024 06:43:27 GMT

Thank you for your reply so will try this today.