topic Re: Sky glass remote in Sky Glass

Sky glass remote

Brondanem — Tue, 09 Jan 2024 19:39:53 GMT

Hello, I am chasing up a delivery of a new sky glass remote that was ordered on the 27th dec 2023

Re: Sky glass remote

mikealanr — Tue, 09 Jan 2024 19:50:54 GMT

This is a public customer to customer forum. We are fellow subscribers and dont have access to your account. You will need to contact Sky customer service.

MikeAlanR

Re: Sky glass remote

MarkGoldsmith — Tue, 09 Jan 2024 20:18:26 GMT

@Brondanem what does it say when you go to www.sky.com/ordertracking.

To be honest that sounds like a long time to be waiting for a Sky Glass delivery, so i wonder if perhaps the credit checks have failed and the order has been cancelled.

Re: Sky glass remote

Fothergill1 — Tue, 09 Jan 2024 23:46:04 GMT

@Brondanem wrote:
Hello, I am chasing up a delivery of a new sky glass remote that was ordered on the 27th dec 2023

@Brondanem When I requested a new remote about a year ago I had to call them back 3 times before one actually arrived. You can now order one online and by all accounts they are quick to arrive

I would request a replacement at the following link: Streaming TV replacement remote

If you have one available you can use a Sky Q remote while you wait for a replacement.

Re: Sky glass remote

Jporch316 — Wed, 10 Jan 2024 07:41:56 GMT

@Brondanem

I ordered a replacement remote via the link on sky web on 31st dec - I received a text and email the same day confirming and received the remote on the 3rd Jan

Re: Sky glass remote

Colly7 — Mon, 15 Jan 2024 13:56:37 GMT

I'm hoping for the same speedy response but it's still not really acceptable ... Now have a huge TV ornament to look at and can't use the sky service I'm still paying for or the streaming services I pay for besides.

Sky products are costing more and more yet are made from crayon and egg shells.

I think I'll be seeing out this contract then leaving for ANYTHING else

Re: Sky glass remote

Fothergill1 — Mon, 15 Jan 2024 14:00:39 GMT

@Colly7 I hope your replacement remote arrives soon. If by any chance you have an old Sky Q remote sitting about that will work until your replacement arrives.

Re: Sky glass remote

Colly7 — Mon, 15 Jan 2024 17:12:12 GMT

Unfortunately that went back not long after the glass arrived. I now can't watch anything except channels the TV decides I've pronounced correctly and nothing from any streaming platform ... Wonder will sky foot the bill for those? 🤔

Re: Sky glass remote

Fothergill1 — Mon, 15 Jan 2024 20:11:51 GMT

@Colly7 Yes, the voice recognition certainly doesn't work all the time. I just asked mine to find "Trigger Point" and it came up with "set the alarm for 8 o'clock". 🤷‍♂️ 🤣