topic Re: Remove Sky Movies & Sports in Sky Glass

Remove Sky Movies & Sports

tttyyyppoorr — Tue, 09 Jan 2024 14:47:00 GMT

I've been on to remove Sky Movies and Sky Sports from my account as we don't use them. I've unselected them and then logged off. When i log back into my account they are shown as active again. I've done this three times now. Why is this happening? Thanks

Re: Remove Sky Movies & Sports

Jones_The_Cat — Tue, 09 Jan 2024 14:52:06 GMT

@tttyyyppoorr wrote:
I've been on to remove Sky Movies and Sky Sports from my account as we don't use them. I've unselected them and then logged off. When i log back into my account they are shown as active again. I've done this three times now. Why is this happening? Thanks

It's always usually best to ring Sky to remove things from your package. They may also offer you a cheap deal to keep them for a bit longer.

erm Re: Remove Sky Movies & Sports

MarkGoldsmith — Tue, 09 Jan 2024 15:14:09 GMT

Its also possible that if you still in the minimum term contract period you may not be able to remove Sky Movies and Sky Sports, without the agreement of Sky.

Its generally always best to call them when trying to make changes to your packages, as at least that provides you the ability to try and haggle with someone as well.

Re: Remove Sky Movies & Sports

Exiled-in-HH — Tue, 09 Jan 2024 16:59:12 GMT

If you are paying a discounted amount you are usually in an eighteen month minimum term🤔

Re: Remove Sky Movies & Sports

mikealanr — Tue, 09 Jan 2024 17:22:32 GMT

If your in contract it won't let you remove them, it says "your currently in contract" where the remove button should be. (Well that's what I see in the app).

@tttyyyppoorr is this via the app or via the website? Have you completed the 'checkout' process too? I.e. when you click remove and it asks you are you sure, it then updates your basket.

You then have to click on your basket and checkout for the packs to be removed. You should get email confirmation and in the app you will see a 'Yours untill xxxx' with the date your packs will end.

MikeAlanR

Re: Remove Sky Movies & Sports

tttyyyppoorr — Tue, 09 Jan 2024 17:44:25 GMT

Hi.. yes that's seems to work I hadn't realised you had to check out the basket to complete but all seems to have been confirmed now thank you for your help!