topic Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED in Sky Glass

PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED

Peterigugu — Tue, 09 Jan 2024 11:56:38 GMT

I have paid my outstanding bill but my tv streaming has not been reinstated

Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED

mikealanr — Tue, 09 Jan 2024 12:25:33 GMT

This is a customer to customer forum so no one here can access your account. However you need to pay your balance (and it clear with Sky) and have a new continuous payment method set up for them to reinstate services:

https://www.sky.com/help/articles/reinstate-a-sky-account-my-sky

It can take up to 24 hours. If you believe they should have been reinstated you will need to call Sky.

MikeAlanR

Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED

SKY1992bf — Tue, 09 Jan 2024 12:35:46 GMT

@Peterigugu as well as paying have you also setup a new continuous payment method

Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED

Exiled-in-HH — Tue, 09 Jan 2024 12:48:16 GMT

Some guidance.....

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED

MarkGoldsmith — Tue, 09 Jan 2024 14:06:06 GMT

Also depending how long your bill was outstanding you may have to pay the next one as well before services are restored.

You should note that restoring services isn't instant as payment isn't instant to Sky. You have to wait for the money to leave your bank account and be received by Sky, and for Sky to then process this and mark is as paid against your account. So it could take up to 48 hours after payment was made for services to be restored.