topic Re: No wifi connection in Sky Glass

No wifi connection

Amit3 — Sun, 07 Jan 2024 17:13:20 GMT

Sky stream hasn't worked 3 evenings in the last 10 saying there is no wifi connection but there definitely is given everything else in the house is connected to wifi.
What's the fix?

Re: No wifi connection

Jones_The_Cat — Sun, 07 Jan 2024 17:37:20 GMT

@Amit3 wrote:
Sky stream hasn't worked 3 evenings in the last 10 saying there is no wifi connection but there definitely is given everything else in the house is connected to wifi.
What's the fix?

Tried rebooting the puck? Turn it off at the wall for a minute then power back on.

Re: No wifi connection

Amit3 — Sun, 07 Jan 2024 17:49:43 GMT

Yup - tried that - worked one of the times. Still not ideal. Could a new puck help of is this common?

Re: No wifi connection

Jones_The_Cat — Sun, 07 Jan 2024 17:50:56 GMT

@Amit3 wrote:
Yup - tried that - worked one of the times. Still not ideal. Could a new puck help of is this common?

Yeah, perhaps a new one would be worth requesting. Make sure you have network standby mode turned on - this will stop the puck having to search for a WiFi network every time it turns on.

Re: No wifi connection

MarkGoldsmith — Sun, 07 Jan 2024 22:38:04 GMT

@Amit3 wrote:
Yup - tried that - worked one of the times. Still not ideal. Could a new puck help of is this common?

That depends on if the puck is faulty. The way to prove this is to connect it via ethernet cable and disable the WIFI (this is usually the same steps Sky Customer Services would ask you to perform anyway if you report this issue),

When connecting via ethernet, ensure the Wifi is disabled in the puck's settings (otherwise it will default back over to the Wifi).

The sky stream puck works differently that most other internet connected devices and is essentially always communicating with the Sky servers. This means that it starts to misbehave at any point that the minimum recommended speed of 30 MBPS isn't met. Rather annoyingly if there is a short few milliseconds WIFI dropout ( which can be common due to interference and other factors but you won't tend to notice it on most devices), it will essentially crash the Glass/Stream puck, which is why the reboot fixes it (until it happens again).

Re: No wifi connection

Misba — Fri, 31 May 2024 12:52:36 GMT

I need engineer out to repair

Re: No wifi connection

Misba — Fri, 31 May 2024 12:53:34 GMT

No WiFi or phone connection