topic Re: Netflix upgrade in Sky Glass

Netflix upgrade

Slave2thewage31 — Sun, 07 Jan 2024 17:02:50 GMT

Hi, I do not have Netflix on my Sky Glass but I have everything else, sports, Cinema, Ultra HD. I have looked on here and it looked like it would be £6 for me to add Netflix on and I would get the premium version as I was already paying for Ultra HD. I just called Sky to upgrade and they want £5 for Netflix with Ads, £10 for Standard and £15 for premium. Could someone please explain? Thanks

Re: Netflix upgrade

oldfella — Sun, 07 Jan 2024 17:43:26 GMT

@Slave2thewage31 wrote:

Hi, I do not have Netflix on my Sky Glass but I have everything else, sports, Cinema, Ultra HD. I have looked on here and it looked like it would be £6 for me to add Netflix on and I would get the premium version as I was already paying for Ultra HD. I just called Sky to upgrade and they want £5 for Netflix with Ads, £10 for Standard and £15 for premium. Could someone please explain? Thanks

Hi @Slave2thewage31

Sky Netflix has recently changed to match Netflix's own offers.

UHD no longer gives you premium upgrade.

Re: Netflix upgrade

Jones_The_Cat — Sun, 07 Jan 2024 17:49:41 GMT

@Slave2thewage31 wrote:
Hi, I do not have Netflix on my Sky Glass but I have everything else, sports, Cinema, Ultra HD. I have looked on here and it looked like it would be £6 for me to add Netflix on and I would get the premium version as I was already paying for Ultra HD. I just called Sky to upgrade and they want £5 for Netflix with Ads, £10 for Standard and £15 for premium. Could someone please explain? Thanks

This is a recent change to Netflix with Sky. On Q it used to be that if you added HD to your subscription you would get Netflix Standard. Adding UHD would get you Netflix Premium. This is now no longer the case. You need to pay extra on Q for additional levels of Netflix, on top of HD/UHD.

On Sky Stream and Sky Glass the Netflix subscription tiers have always been an extra charge, regardless of you paying for UHD/Atmos. It used to be £8 for Netflix Premium but this has recently increased to £15.

Re: Netflix upgrade

TimmyBGood — Sun, 07 Jan 2024 18:15:01 GMT

@Slave2thewage31

A Glass subscription should always have Netflix bundled at some level by default: on new subscriptions that was 'Basic' until a few weeks ago, and now it's 'Standard with Ads'.

As noted above, on Glass having the Sky UHD add-on does not upgrade Netflix: that has two separate Netflix-specific add-ons.