topic Re: Sky remote in Sky Glass

Sky remote

Da8 — Fri, 05 Jan 2024 18:15:46 GMT

Sky remote stopped working. I followed the online guide but it now only works through the voice control. The home button, 'wheel' etc are not responding

Re: Sky remote

MarkGoldsmith — Fri, 05 Jan 2024 18:29:26 GMT

Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.

Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.

Still can't see the backlight? It’s likely you need to replace the two AAA batteries.

Re-Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Re: Sky remote

Da8 — Fri, 05 Jan 2024 19:15:51 GMT

Thanks. I've tried all of those steps. Right now the home key will only change channels in one direction. The confirm/ok button doesn't respond at all, so while I've managed to re-pair the remote I can't continue. The number pad isn't working either. (The link to the replace remote form is broken).

Re: Sky remote

MarkGoldsmith — Fri, 05 Jan 2024 19:25:13 GMT

The link to request a replacement remote is working fine for me. It prompts me to login to my Sky account first before successfully loading the form

id suggest trying on another browser or in incognito mode if you are having trouble accessing it.

Re: Sky remote

Exiled-in-HH — Fri, 05 Jan 2024 19:53:09 GMT

The link is currently OK!

Re: Sky remote

Jporch316 — Fri, 05 Jan 2024 19:54:57 GMT

Ordered a replacement remote myself on New Year's Eve - received it on Wednesday !

Re: Sky remote

Da8 — Mon, 08 Jan 2024 17:50:14 GMT

Ended up calling Sky direct and replacement remote is on its way. Thanks for the assistance on this 😊