topic My sky glass tv won’t turn on in Sky Glass

My sky glass tv won’t turn on

Sam1324 — Sun, 31 Dec 2023 15:02:33 GMT

My sky tv won't turn on just black screen

Re: My sky glass tv won’t turn on

Jones_The_Cat — Sun, 31 Dec 2023 15:08:48 GMT

@Sam1324 wrote:
My sky tv won't turn on just black screen

Have you tried turning it off at the mains for minute then powering it back on?

Re: My sky glass tv won’t turn on

MarkGoldsmith — Sun, 31 Dec 2023 15:14:02 GMT

Also have you tried turning it on using the standby button on the TV, this can help prove if the issue is the remote

Re: My sky glass tv won’t turn on

PaulGibson — Sun, 31 Dec 2023 19:26:51 GMT

I'm having the same problem. Can't turn on the tv. Tried turning it off at the wall. Tried turning it back on at the wall while holding the stand-by button, as per help guide. Nothing has worked. Red stand-by light only on intermittently. Did run an automated update earlier, can back on for a few hours then back screen since. Can anyone help?

Re: My sky glass tv won’t turn on

MarkGoldsmith — Sun, 31 Dec 2023 19:38:23 GMT

Sound like you need to phone Sky as the TV sounds faulty.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.