topic Re: Replacement glass tv in Sky Glass

Replacement glass tv

Mar+wade — Fri, 29 Dec 2023 19:14:15 GMT

My 65inch glass tv went faulty after much backward and forward conversations they replaced it with and a grade tv surely it should be brand new not a refurb as i was paying for a new tv not a refurb

Re: Replacement glass tv

Fothergill1 — Fri, 29 Dec 2023 19:53:21 GMT

@Mar+wade Unfortunately replacements seem to usually be refurbished units. I agree with you that one would expect a brand new unit but sadly that is not the case.

Re: Replacement glass tv

Mar+wade — Fri, 29 Dec 2023 19:59:58 GMT

Going to return it to sky dont want a refurb unit and pay the same for it as a new tv

Re: Replacement glass tv

SKY1992bf — Fri, 29 Dec 2023 20:13:08 GMT

@Mar+wade Any subsequent replacement is also likely to be a refurbished unit

sky are under no legal obligation to replace with a brand new unit the position is when a set is replaced the replacement legally has to be of equivelant condition to the goods returned so can be from refurbished stock.

Re: Replacement glass tv

Exiled-in-HH — Fri, 29 Dec 2023 20:36:23 GMT

How old was the TV when it required replacement?

Re: Replacement glass tv

Mar+wade — Fri, 29 Dec 2023 20:37:11 GMT

6 months old

Re: Replacement glass tv

Exiled-in-HH — Fri, 29 Dec 2023 21:23:42 GMT

There's no chance you'd get a new TV after that period .... unless you'd paid for new for old insurance!

Re: Replacement glass tv

Tina109 — Mon, 30 Dec 2024 16:12:22 GMT

Also I bought a glass tv didn't work properly kept switching off thy sent a new I thought tv but it was a refurbished tv this now has a grey vertical line 2" wide just rang them & thy said out of warranty as 2 years old Tv could be lot older as refurbished

thy said I can buy another TV from them!
all that will be happening is I will cancel my sky tv phone & internet when I find another provider

Re: Replacement glass tv

Jporch316 — Mon, 30 Dec 2024 18:39:31 GMT

@Tina109 wrote:
Also I bought a glass tv didn't work properly kept switching off thy sent a new I thought tv but it was a refurbished tv this now has a grey vertical line 2" wide just rang them & thy said out of warranty as 2 years old Tv could be lot older as refurbished
thy said I can buy another TV from them!
all that will be happening is I will cancel my sky tv phone & internet when I find another provider

The line may disappear if you pull the plug for a few minutes then plug back in

Re: Replacement glass tv

Fothergill1 — Mon, 30 Dec 2024 22:08:59 GMT

@Tina109I had something similar on a Glass TV about 2 years ago. A normal reboot didn't help so I left the TV unplugged overnight and the line disappeared and luckily it never came back.

Give it a try but if it doesn't resolve the issue or if it keeps coming back you should call Sky for additional troubleshooting and if necessary another replacement TV (assuming it is still within its 24 month warranty. Like most warranties, the 24 months starts from the date of the purchase of your first Glass TV and not when they gave you the replacement.).